Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Thomas Porter

Greenville,SC

Summary

Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with high care for employees and team happiness.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

projectROCK Sports Complex
Easley, SC
01.2022 - Current
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Guided management and supervisory staff to promote smooth operations.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Tracked monthly sales to generate reports for business development planning.
  • Created schedules and monitored payroll to remain within budget.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Game Master

Trapped in the Upstate
Greer, SC
09.2021 - 01.2022
  • Provided technical support for customers encountering issues with their gaming systems.
  • Provided guidance and advice to customers regarding best practices while playing games.
  • Identified areas where improvements could be made based on customer feedback.
  • Evaluated customer inquiries related to game features, functions, bugs and updates.
  • Analyzed customer feedback to improve user experience with games.

Operations Manager

Climb at Blue Ridge
Taylors, SC
01.2018 - 01.2022
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Created detailed reports on the performance of individual departments within operations.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.

Cafeteria Supervisor

Aramark, North Greenville University
Tigerville, SC
08.2015 - 07.2018
  • Conducted performance reviews for all employees working in the cafeteria.
  • Implemented changes to improve customer satisfaction ratings within the cafeteria.
  • Monitored food preparation, presentation, portion size and quality.
  • Established procedures for cleaning, sanitation and safety protocols in the cafeteria environment.
  • Oversaw kitchen staff and provided guidance as needed.
  • Conducted regular inspections of equipment and facilities in the cafeteria.
  • Maintained inventory of all food products and supplies.
  • Trained new employees on proper use of kitchen equipment and safety protocols.
  • Resolved customer complaints related to the quality of food or services provided by the cafeteria staff.
  • Provided leadership support while managing a team-oriented work environment.
  • Developed strategies to reduce waste and increase efficiency within the cafeteria operations.
  • Assigned staff to specific tasks and duties in the cafeteria.

Recreation Program Coordinator

Seek-N-Grow Afterschool Program
Hampton, SC
06.2011 - 07.2016
  • Ensured timely completion of projects within allocated resources.
  • Collaborated with other departments to coordinate special events.
  • Created a positive environment that encouraged team building among staff members.
  • Assisted in the development and implementation of recreation programs.
  • Ensured compliance with health, safety and security regulations at all times.
  • Provided guidance to volunteers, interns and program participants.
  • Organized and facilitated recreational activities for all ages in a variety of settings.
  • Researched best practices in order to improve existing programs or create new ones.
  • Conducted assessments of participant needs and interests to develop new programming.

Education

Bachelor of Science - Sports Management (With Ministry Emphasis)

North Greenville University
Tigerville, SC
04-2018

Skills

  • Staff Supervision
  • Customer Relationship Management
  • Service Quality Improvement
  • Business Administration
  • Customer Retention
  • Account Management
  • Schedule Management
  • Workflow Planning
  • Quality Management
  • Sales
  • Staffing
  • Communication Skills
  • Revenue and Market Expansion
  • Problem Resolution
  • Multi-unit Operation Management
  • Team training and development

Affiliations

  • Climbing
  • Puzzles
  • Escape Room Designing
  • Published Author
  • Loves all sports

Accomplishments

  • Author of "The Oakdale Motel" published fiction
  • Recognized by "Homebase" for flexibility and cooperation with staff multiple months in a row

Certification

  • CPR Certified
  • First Aid Certified

References

References available upon request.

Timeline

General Manager

projectROCK Sports Complex
01.2022 - Current

Game Master

Trapped in the Upstate
09.2021 - 01.2022

Operations Manager

Climb at Blue Ridge
01.2018 - 01.2022

Cafeteria Supervisor

Aramark, North Greenville University
08.2015 - 07.2018

Recreation Program Coordinator

Seek-N-Grow Afterschool Program
06.2011 - 07.2016

Bachelor of Science - Sports Management (With Ministry Emphasis)

North Greenville University

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Thomas Porter