Thomas Porter, MBA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
18
18
years of professional experience
Work History
Revenue and Ticketing Manager
PlayMakers Repertory Company - UNC-CH
01.2016 - Current
- Exceeded Revenue Targets: Successfully set and exceeded annual revenue goals for programming and subscription sales, contributing to a significant increase in overall institutional revenue.
- Improved Financial Accuracy: Streamlined collaboration with the University Financial Department to ensure accurate and timely reporting of revenue and tax payments, reducing errors by 20% over a two-year period.
- Optimized Ticket Sales: Implemented dynamic pricing strategies and optimized seat inventory management, resulting in a 15% increase in ticket sales revenue for key performances.
- Enhanced Marketing Efforts: Worked closely with the Marketing team to leverage analytic reports, increasing the effectiveness of marketing campaigns and improving revenue pacing by 25%.
- Increased Patron Engagement: Developed segmented patron lists, enabling more targeted communications and promotions that boosted patron retention and contributed to a 30% increase in subscriptions.
- Strengthened Compliance Framework: Collaborated with University departments to maintain financial and PCI compliance, ensuring all transactions were secure and in line with university policies and regulations.
- Streamlined Box Office Operations: Managed the box office and customer service operations efficiently, improving customer satisfaction ratings by 10% through improved service and streamlined processes.
- Grant Support & Funding: Provided critical reporting for successful grant applications, including NEA funding, securing over $100,000 in grants to support programming.
- Data-Driven Decision Making: Led the creation of detailed sales and revenue tracking reports, allowing senior leadership to make informed, data-driven decisions and maintain strong fiscal performance.
- Season Planning & Rollovers: Efficiently managed the season rollover process in Tessitura, ensuring all performance details, price types, and seat maps were accurately set up for upcoming seasons.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Box Office Manager
PlayMakers Repertory Company - UNC-CH
01.2015 - 01.2016
- Box Office Leadership: Led day-to-day box office operations, managing ticketing systems, inventory, and revenue reports, ensuring smooth operations during high-demand periods.
- Dynamic Pricing Optimization: Contributed to dynamic pricing strategies, adapting ticket prices based on demand, maximizing revenue for sold-out shows and peak performances.
- Trend Analysis: Analyzed current and past event sales to assist in determining future marketing strategies.
Marketing Associate
Theatre In The Park
01.2007 - 01.2015
- Marketing & Public Relations Impact: Increased ticket sales by targeting neglected demographics and implementing focused marketing strategies, boosting both single-ticket sales and season subscriptions.
- Brand Revitalization: Led the redesign of Theatre In The Park's branding, website, and social media presence, modernizing the company’s image and improving public outreach.
- Media & Event Promotion: Developed and executed high-profile PR campaigns, including media appearances and interviews, resulting in increased community awareness and ticket sales.
- Season Membership Program: Cultivated and launched a new season membership program, generating sustainable income streams and increasing patron engagement.
- Sponsorship & Advertising: Negotiated and managed advertising and sponsorship contracts, ensuring that budgets were adhered to while maximizing visibility for productions.
- Event Management: Coordinated community and press events such as Oscar Night America and Artsplosure, boosting community engagement and patron loyalty.
- Sales Growth: Played a key role in increasing both single-ticket sales and donations for mainstage and special productions, directly contributing to the theatre's financial health.
- Customer Service Excellence: Maintained a strong focus on providing excellent customer service through direct patron interaction, ensuring a high level of satisfaction and repeat business.
Education
MBA -
University of North Carolina Pembroke
Pembroke, North CarolinaBachelor of Arts - Communication Studies
University of North Carolina Chapel Hill
Chapel Hill, North CarolinaBFA - Theatre Arts
East Carolina University
Greenville, North CarolinaSkills
CRM and Data Analytics
Financial Compliance
Marketing and Promotion
Event Coordination and Sponsorships
Strategic Planning and Budgeting
Customer Service and Patron Relations
Timeline
Revenue and Ticketing Manager
PlayMakers Repertory Company - UNC-CH
01.2016 - Current
Assistant Box Office Manager
PlayMakers Repertory Company - UNC-CH
01.2015 - 01.2016
Marketing Associate
Theatre In The Park
01.2007 - 01.2015
BFA - Theatre Arts
East Carolina University
MBA -
University of North Carolina Pembroke
Bachelor of Arts - Communication Studies
University of North Carolina Chapel Hill
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