THOMAS POSEY
Jemison
Summary
Dynamic professional with over eight years of diverse experience in retail and warehouse operations, showcasing strong leadership capabilities. Proven track record as a Key Holder and Sales Clerk, excelling in customer engagement and inventory management. Committed to delivering exceptional service and supporting team success, with a focus on operational excellence. Eager to leverage experience in a new role that fosters growth and collaboration.
Overview
9
9
years of professional experience
Work History
Front Clerk
The UPS Store
Pelham, AL
11.2025 - Current
- Worked directly with customers to offer packaging and shipping, professional and timely printing solutions, faxing, taking passport photos, stocking, cleaning, and using POS to ring up sales.
- Recorded sales completely and accurately in point of sale system.
- Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifest software, and generating labels.
- Trained new staff on sales techniques and inventory management practices.
- Resolved customer inquiries and complaints effectively, improving overall satisfaction ratings.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
Warehouse Associate
Amazon
10.2022 - 09.2025
- Engaged as a Warehouse Associate at Amazon, responsibilities included managing inventory and ensuring efficient order fulfillment. This role involved operating machinery and equipment safely while adhering to company policies. A strong focus on teamwork and communication was essential for meeting daily goals and maintaining a productive work environment.
- Ensured compliance with safety regulations, fostering a secure workplace.
- Collaborated with team members to optimize inventory management and reduce discrepancies.
Sales Clerk
Advance Pawn Shop
10.2019 - 10.2022
- As a Sales Clerk at Advance Pawn Shop, the role focused on providing exceptional customer service while managing transactions and inventory. Responsibilities included evaluating items for pawn and sale, assisting customers in making informed decisions, and maintaining a clean and organized display area. Strong negotiation skills were necessary for dealing with customers and ensuring a fair transaction process.
- Effectively handled a diverse range of transactions, enhancing customer interactions.
- Developed strong product knowledge, contributing to improved sales performance.
- Maintained a welcoming environment, promoting positive customer experiences.
Key Holder
Dollar General
05.2017 - 09.2019
- Serving as a Key Holder at Dollar General involved overseeing daily store operations and ensuring a high standard of customer service. This role required a strong ability to manage store staff while maintaining inventory accuracy and security. Responsibilities included opening and closing the store, managing cash registers, and training new employees. Effective communication and problem-solving skills were essential in addressing customer concerns and supporting the team.
- Successfully implemented procedures that enhanced operational efficiency and customer satisfaction.
- Trained and mentored new staff, fostering a collaborative work environment.
- Managed cash transactions and ensured adherence to financial protocols.
Education
High School Diploma -
Chilton Christian Academy
Jemison, AL01-2017
Skills
- Customer service
- Inventory management
- Team leadership
- Operational efficiency
- Cash management
- Transaction processing
- Workplace safety
- Customer service expertise
- Strong organization
- Packaging and labeling
LANGUAGES
English
Interests
Dungeons and Dragons, Video Games, Movies
Timeline
Front Clerk
The UPS Store
11.2025 - Current
Warehouse Associate
Amazon
10.2022 - 09.2025
Sales Clerk
Advance Pawn Shop
10.2019 - 10.2022
Key Holder
Dollar General
05.2017 - 09.2019
High School Diploma -
Chilton Christian Academy