Thomas Powell
Order Fulfillment Associate
Santa Rosa Beach,FL
Summary
Proven leader in retail and order fulfillment, adept at inventory management and customer relationship management, with a track record of process improvement at Home Depot. Skilled in training teams and enhancing operational efficiency, I excel in creating positive customer experiences and streamlining warehouse operations.
Overview
13
13
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
Picayune, MS
02.2023 - Current
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Tracked outgoing orders to provide shipping status to customers.
- Contributed ideas towards process improvement initiatives within the fulfillment team.
- Trained new employees regarding warehouse procedures and standards.
Reatail Assistant Store Manager
Dollar General
McNeil, MS
03.2019 - 05.2021
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Trained new employees on store policies, procedures and customer service standards.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed day-to-day duties accurately and efficiently.
Countertop Fabricator
Hartson Kennedy
Gulfport, MS
08.2017 - 11.2018
- Built custom-designed countertops based on customer specifications.
- Installed undermount sinks, faucets, cooktop cutouts, and other fixtures into countertops.
- Utilized furnaces and other heating equipment to weld, shape and fuse materials.
- Created templates for repetitive tasks to expedite fabrication processes.
- Worked effectively in team environments to make the workplace more productive.
Store Manager
Family Dollar
Gulfport, MS
06.2012 - 08.2017
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delegated work to staff, setting priorities and goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited, trained and supervised new employees.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Education
High School Diploma -
Ocean Springs High School
Ocean Springs, MS05-1980
Skills
- Order processing
- Inventory management
- Shipping coordination
- Warehouse management
- Process improvement
- Customer relationship management
References
References available upon request.
Timeline
Order Fulfillment Associate
Home Depot
02.2023 - Current
Reatail Assistant Store Manager
Dollar General
03.2019 - 05.2021
Countertop Fabricator
Hartson Kennedy
08.2017 - 11.2018
Store Manager
Family Dollar
06.2012 - 08.2017
High School Diploma -
Ocean Springs High School
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