Thomas Presley

• Operated truck & trailer to and from assigned destinations
• Maintained updated truck log in compliance with federal and state regulations
• Ensured dispatcher receipt of all paperwork customer approval signatures and daily logs
• Checked truck supplies and equipment such as fuel, water, oil and brakes to ensure roadworthiness
• Plan travel routes in accordance with applicable traffic and bulk cargo transportations laws, regulations, standards, and guidelines
• Ensure timely delivery of all goods while preserving quality and integrity of the freight
• Inspect freight when delivering to customers, insuring delivered without any damages
• Inspect vehicle before and after trips, logging and reporting mechanical problems
• Detect and eliminate safety hazards during travel

• Quality Installation & Project Control
• Quality audits and investigation of proper residential and commercial installations, damage claims and Product installation issues arising in Central Mississippi
• Quality audits and investigations reported directly to Upper Management
• Reported progress, test metrics and results to project stakeholders.
• Trained staff in proper quality installations and procedures
• Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
• Traveled throughout Mississippi conducting Quality inspections and installations
• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
• Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
• Reduced number of customer-reported issues by establishing preemptive testing strategy that targeted common failure points.
• Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.

• Company Overview: Quality consulting firm with less than 32 employees
• Administrative investigation of all quality claims, warranty claims and Product issues arising inside the Nissan Canton Facility for 27 different manufacturing plants in the United States and Mexico
• Trained and promoted staff including, quality sorting technicians, auditors and investigators and had sole authority to negotiate all claims within the Nissan Plant or deny quality claims for 13 divisions
• Traveled throughout the United States, Canada and Mexico to review manufacturing and quality standards and shipping procedures
• Worked up to 80 hours a week to develop and implement training programs for quality assurance, process improvement, and safety related to ISO 9001 certification
• Saved suppliers an average of $50,000 in quality cost through regular product quality investigations and an average of $85 an hour in sorting costs compared to other companies
• Built a software database for tier I and II suppliers which allowed tracking of issues back to their origin saving money and man hours
• Quality consulting firm with less than 32 employees
• Ensured compliance with industry standards by conducting thorough audits on all aspects of the SDLC process.
• Maintained detailed documentation of test plans, cases, results, and metrics for future reference and analysis.
• Contributed to successful project completions by effectively managing time, resources, and scope constraints within the QA team.
• Conducted root cause analysis for recurring issues to provide actionable insights for long-term resolution.
• Mentored junior QA analysts in best practices, helping to elevate their skills and boost overall team performance.
• Managed defect tracking systems efficiently, facilitating timely resolutions by providing clear descriptions of identified issues.
• Established clear communication channels between developers and QA analysts, fostering a collaborative environment.
• Collaborated with cross-functional teams to ensure timely delivery of high-quality products and services.
• Provided expert consultation on quality assurance matters to both internal stakeholders and external clients.
• Documented testing procedures for developers and future testing use.
• Developed and maintained defect databases for known issues.

• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Implemented WAN and LAN designs in multi-datacenter configurations.
• Monitored networks and network devices to resolve technical problems quickly.
• Oversaw network performance, making changes to boost overall efficiency and power.
• Administered software licensing and purchasing for effective installation of network.
• Oversaw development and maintenance of computer systems, server upgrades and operating systems.
• Improved client satisfaction by providing timely technical support and addressing their specific network concerns.
• Established secure connections between remote users and company networks using VPN technology, facilitating effective communication among distributed teams.
• Advised network users regarding hardware requirements, configurations and limitations.
• Increased system reliability, conducting regular preventative maintenance on network hardware and software components.
• Continually updated professional knowledge through participation in industry conferences, workshops, and relevant training courses, staying current with technological advancements in the field of Network Systems Engineering.
• Documented changes made to network and systems, providing evidence for audit trails.
• Conducted thorough risk assessments to proactively identify potential vulnerabilities within the organization''s network infrastructure.
• Coordinated with vendors to procure high-quality networking equipment at competitive prices, reducing overall project costs without compromising performance standards.
• Diagnosed and resolved hardware and software issues.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Planned and implemented upgrades to system hardware and software.
• Led server infrastructure development, quality assurance, staging and production systems.

• Company Overview: General Motors operations for distribution of automotive parts in the United States, Southeast Region
• Hired for a 1 year contract to Administer all claims for General Motor’s Southeast Region quality program including plants in Texas and Michigan
• Traveled extensively through out the region
• Improved the inventory cycle count review techniques to enhance the control of quality, reliability, claims and safety, developed and delivered management reports and presentations on systems
• Trained General Motors employees on the use and administration of company’s proprietary warehouse inventory management software database and other systems
• Saved General Motors discovering unwarranted quality claims, developed documentation used in company’s ISO 9000 best practices manual
• Lead a cross-functional program management team set up to accomplish various objectives, managing planning and control activities and keeping programs within budget
• General Motors operations for distribution of automotive parts in the United States, Southeast Region

• Provided technical analysis and installation, configuration, troubleshooting and repair of network hardware and software for a variety of businesses including Time Warner and Acme Computer
• Performed quality assurance inspections, documentation of networking infrastructure and trained users and staff on the software, hardware and peripherals

Honorable discharge, Security Clearance: Secret