Thomas Pressley
Pickens,SC
Summary
Dynamic Service Technician with a proven track record at Duke Energy, showcasing exceptional troubleshooting and customer service skills. Excelled in diagnosing and repairing equipment, significantly enhancing customer satisfaction. Skilled in both power tools and effective communication, I have trained junior technicians, ensuring high safety and performance standards.
Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Overview
3
3
years of professional experience
Work History
Service Technician
Duke Energy
06.2021 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Education
High School Diploma -
Pickens High School
Pickens, SC06-2021
Skills
- Troubleshooting skills
- Power tool proficiency
- Hand tool expertise
- Diagnostics expertise
- Time tracking
- Construction management
- Service call response
- Hand tools proficiency
Timeline
Service Technician
Duke Energy
06.2021 - Current
High School Diploma -
Pickens High School
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