Thomas Pulley
Anchorage,AK
Summary
Experienced System Administrator with 7 year background in Information Technology. Expert in Administration and Marketing Coordination of Salesforce systems. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs.
Overview
16
16
years of professional experience
Work History
System Administrator
The Chariot Group Inc
Anchorage, AK
05.2017 - Current
- Managed email routing and internal message protocols to support reliable delivery of communication.
- Identified needs of customers promptly and efficiently.
- Created configuration guides for deploying new applications within our Salesforce environment.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Automated repetitive administrative tasks to shorten work times and reduce required personnel.
- Troubleshot application errors and provided technical support to end-users.
- Maintained cloud-hosted and on-site servers by applying appropriate patches and monitoring hardware health.
- Created user accounts and managed access rights for users.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Participated in design reviews, code inspections, test plan creation and execution.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Collaborated with other teams to develop solutions for various projects.
- Provided guidance on best practices related to system administration procedures.
Warehouse Employee/Logistics
Metrie
Anchorage, AK
03.2015 - 04.2017
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Unloaded trucks and placed materials in designated storage areas.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Staged and sorted multiple types of products for loading.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Filed requisitions for out of stock items and supplies.
- Generated warehouse shipping documents, packing lists and invoices.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Manager
Monster Wash
Anchorage, AK
01.2008 - 09.2013
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Interviewed prospective employees and provided input to the Owners on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Entered time and attendance logs in preparation for payroll.
- Answered several calls per shift to assist with customer questions and concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - History
University of Alaska Anchorage
Anchorage, AKHigh School Diploma -
A.J. Dimond High School
Anchorage, AKSkills
- New Program Installations
- Performance Testing
- Technical Solution Development
- Helpdesk Operations
- System Upgrades
- Hardware and Software Installation
- Technical Writing
- Product Development
- Communications Management
- Digital Marketing
- Campaign Development
- Strategic Planning
- Project Management
- Goal Oriented
References
References available upon request.
Timeline
System Administrator
The Chariot Group Inc
05.2017 - Current
Warehouse Employee/Logistics
Metrie
03.2015 - 04.2017
Manager
Monster Wash
01.2008 - 09.2013
Some College (No Degree) - History
University of Alaska Anchorage
High School Diploma -
A.J. Dimond High School
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