Thomas Pyburn
Dayton,TN
Summary
Adept at ensuring timely and secure deliveries, my tenure at Fed Ex Ground honed my commercial driving and customer rapport skills. Leveraging GPS and route planning. My proactive approach to load monitoring and commitment to safety protocols underscore my ability to meet and exceed employer expectations.
Overview
11
11
years of professional experience
Work History
Driver
Fed Ex Ground
Chattanooga, TN
10.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Reported any incidents involving the truck or its cargo to management immediately.
- Assisted with loading and unloading freight when necessary.
- Adhered to company policies and procedures related to safety and security standards.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Secured merchandise, avoiding damage during transportation.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Delivered goods and services to customers on time and in excellent condition.
Dispatcher
Dinner Delivered
Chattanooga, TN
02.2017 - 10.2023
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Verified driver credentials prior to assigning them a route or task.
- Ensured compliance with safety regulations and company policies.
CSR
Convergys
Chattanooga, TN
04.2015 - 09.2017
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Gathered feedback from customers regarding products and services.
- Developed strategies to improve quality of customer service delivery.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Documented all conversations with customers in CRM software according to company standards.
- Updated job knowledge by participating in educational opportunities.
CSR
T-Mobile
Chattanooga, TN
12.2013 - 09.2015
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Developed strategies to improve quality of customer service delivery.
- Assisted in the development of customer service procedures and policies.
- Documented all conversations with customers in CRM software according to company standards.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
GED -
East Ridge High School
Chattanooga, TNSome College (No Degree) -
University of Phoenix
Chattanooga, TNSkills
- Commercial driving
- Passenger transportation
- Load monitoring
- Delivery pickup
- Daily logging
- GPS and route planning
- Driving and transportation
- Route logs
- City and non-city driving
- Customer rapport
- Safe driving techniques
- Punctuality
- Load securing
- Transportation
- Processes and procedures
Timeline
Driver
Fed Ex Ground
10.2023 - Current
Dispatcher
Dinner Delivered
02.2017 - 10.2023
CSR
Convergys
04.2015 - 09.2017
CSR
T-Mobile
12.2013 - 09.2015
GED -
East Ridge High School
Some College (No Degree) -
University of Phoenix
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