THOMAS RAEL
Santa Fe,NM
Summary
Experienced professional bringing expertise and achievements in real estate, event planning, visitor hospitality services and administrative duties.
Overview
24
24
years of professional experience
Work History
Appraiser Trainee
LG Appraisals
Santa Fe, NM
06.2021 - Current
- ained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Advanced knowledge of local real estate market.
- Facilitates onsite measurements, images, and floor plans on IPad using Sketch-a-Lot.
- Produced reports using ClickForms software in addition to Apple, Google, and Microsoft Platforms.
- Assist in appraisals on residential properties, supporting property transactions or for legal purposes.
- Maintained current understanding of lender requirements and documentation guidelines.
- Inspected new and existing properties and noted distinctive characteristics.
Visitor Services Coordinator
Santa Fe Institute
Santa Fe, NM
02.2015 - 05.2021
- Oversaw and managed Visitor Program (250+ visitors annually).
- Managed all desk assignments for all visitors and staff.
- Worked as "SFI concierge" greeting all dignitaries and visitors.
- Secured housing for visitors both short and long-term.
- Assisted in large and small event planning and management.
- Worked with Food and Beverage staff to provided a sophisticated and enjoyable event(s).
- Managed all retail vendors for 2019 InterPlanetary Project at Railyard.
- Prepared organizational publications for general public or private audiences.
- Provides tours of SFI to potential contributors with custom experiences to adhere to individual needs.
- Managed, facilitated over 100 science talks annually on Zoom and onsite.
- Created reports, maintained data on events, seminars, visitors, science meetings, and desk configurations in Salesforce.
- Responsible for Events website administration (HTML), Mailchimp announcements, Zoom set-up, and aspects related to science talks.
- Coordinated events with food vendors, security, valets, and other personnel.
Community Association Manager
HOAMCO, Homeowners Association Management Company
Santa Fe, NM
11.2013 - 01.2015
- Managed 12 HOA communities consisting of hundreds of residential properties.
- Analyzed operational information for impact on HOA fees, identified trends, and recommended appropriate adjustments.
- Successful in working with challenging BOD members, volunteers, and contractors.
- Developed and adhered to community budgetary restrictions in collaboration with BOD.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Secured community services, including pool and fitness facility maintenance, landscaping, and waste removal.
- Enforced compliance with community regulations and guidelines.
- Worked with City officials on special events affecting HOA communities.
- Oversaw and enhanced work of common area maintenance and created team members to promote optimal efficiency and obtain necessary results.
- Maintained compliance with local, state, and federal regulations, including prohibiting any form of discrimination in operational practices.
- Discussed future development and traffic concerns with committee members, City officials, and developed strategic resolutions.
- Audited files and reported any issues requiring follow-up to HOA BOD.
Qualifying Broker
Great New Mexico Properties, LLC
Santa Fe, NM
05.2010 - 08.2013
- Established customer "touch" program for existing relationships and future sales.
- Reviewed contracts, surveys, covenants, plats, mineral rights, conservation easements, AMU's and sustainable stocking rates.
- Listed and sold several large ranch properties in New Mexico.
- Researched mineral rights thoroughly and kept up-to-date on latest trends in mineral market trading.
- Worked with buyers and sellers with land conservation tax credits for conservation easements.
- Developed advanced knowledge on various New Mexico topography to establish carrying capacity for grazing.
- Fostered positive business relationships in farm and ranch community.
- Promoted continued interest and education in conservation easements and land preservation.
Commercial Asset Management and Leasing
Oberstein Properties
Santa Fe, NM
01.2008 - 11.2010
- Managed and assisted in leasing over 56,000 sq ft of commercial space.
- Assisted in negotiating lease negotiations with national tenants (Harley Davidson, Starbucks).
- Familiar with single-net lease, double-net lease, triple-net lease, and absolute triple-net lease.
- Identified budget variances and recommended corrective actions, avoiding vacancies and maintaining positive cash position.
- Presented oral and written reports on commercial trends, individual corporations, and entire industries in effort to retain existing tenants.
- Directed and oversaw security details, building managers, vendors, and special events held on commercial properties.
- Reviewed contracts financially impacting company and counseled on impact contracts would have on company operations.
- Handled internal and external inquiries and complaints submitted by tenants, contractors, employees, and general public by providing outstanding customer service when resolving issues.
- Presented "what if" scenarios for tenant loss due to market fluctuations by creating assumptions and forecasting strategies.
Asset Manager
Kokopelli Taos Real Estate & Property Management
Santa Fe, NM
04.2006 - 05.2008
- Oversaw management of 128 residential properties including condo, single-family, and townhouses.
- Developed and executed sales strategies to move existing tenants into homebuyers through in-house services.
- Created sales strategies to achieve and maintain better rates of occupancy through proactive tenant approach.
- Established higher-income home management department with upsold services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
- Reviewed, submitted property operating and capital budgets for each client (landlords/investors).
- Communicated with management, landlords, and investors regarding building and tenant issues.
- Developed and executed sales strategies to move existing tenants into homebuyers through in-house services.
Owner/Operator
Sun Mountain Bicycle & Coffee Shop
Santa Fe, NM
01.1999 - 07.2006
- Sponsored and organized the first large-scale event at Santa Fe Railyard; "Fiesta de Bicicleta".
- Managed day-to-day business operations, including accounting, finance, HR, marketing, and public relations.
- Created customized menu(s) to accompany bike tour participants.
- Worked directly with food and beverage vendors.
- Monitored and created expense and sales reports into Excel to track business finances and address variances.
- Rented over 3,000 bicycles and provided over 400 bike tours.
- Provided P&L statements in addition to other financial data.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture with commission-based pay programs for employees.
- Created and monitored tourism demographics to employ promotional approaches to increase sales and profit levels.
- Trained and motivated eight employees to perform daily business functions, including Sales, customer service, data entry, and applicable responsibilities.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and tracking of rental inventory.
Education
Business Administration -
Colorado State University
Fort Collins, CONM Qualifying Broker - Real Estate Development
Kaplan College
03.2003
Trainee Designation - Appraiser Trainee
Appraisal Institute
200 W. Madison, Suite 1500, Chicago, IL 6060604.2022
Skills
- Comparative Market Analysis
- Property Tours
- Buyer and Seller Representation
- Visitor Housing Coordination
- Calendar and Scheduling
- Mail Chimp & Constant Contact
- HTML Experience
- SalesForce Knowledge
- Event Planning
- Hospitality
- People Skills
- Database Management
- Correspondence and Reports
- Staff Training
- Project Coordination
- Positive Personality
- Market Tracking and Research
- Sales Pipeline Management
- Negotiation Management
Timeline
Appraiser Trainee
LG Appraisals
06.2021 - Current
Visitor Services Coordinator
Santa Fe Institute
02.2015 - 05.2021
Community Association Manager
HOAMCO, Homeowners Association Management Company
11.2013 - 01.2015
Qualifying Broker
Great New Mexico Properties, LLC
05.2010 - 08.2013
Commercial Asset Management and Leasing
Oberstein Properties
01.2008 - 11.2010
Asset Manager
Kokopelli Taos Real Estate & Property Management
04.2006 - 05.2008
Owner/Operator
Sun Mountain Bicycle & Coffee Shop
01.1999 - 07.2006
Business Administration -
Colorado State University
NM Qualifying Broker - Real Estate Development
Kaplan College
Trainee Designation - Appraiser Trainee
Appraisal Institute
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