Thomas Raines
Summary
Dynamic facility management professional with a proven track record at Ferris State University, excelling in building maintenance and customer service. Skilled in proactive problem resolution and relationship building, I enhance operational efficiency and team morale, ensuring a clean and safe environment while consistently meeting project deadlines.
Offering dedicated approach to maintaining impeccable cleanliness and order. Brings strong understanding of sanitation protocols and facility management, ready to ensure pristine environment and seamless operations. Ready to use and develop organizational and leadership skills in any role.
Overview
18
18
years of professional experience
Work History
Facility Management
Ferris State University
01.2019 - 04.2025
- Participated in ongoing training opportunities to further develop skills related to customer service, health and safety regulations, and facility management.
- Worked with facility management staff and corporate personnel on setting priorities and job assignments.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Implemented a proactive approach towards facility management by identifying areas requiring improvement or upgrades before issues arise.
- Maintained open lines of communication with facility management, reporting any equipment issues or maintenance needs promptly.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
Food Service Worker
The Rock Cafe
09.2014 - 12.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Service Provider
Gary Trimarco Automotive
08.2013 - 08.2014
- Helped clients with vehicle services, ensuring high levels of satisfaction and loyalty.
- Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
Shift Leader
Bob Evans Restaurant
10.2007 - 08.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Finney High School
Detroit, MI05-1984
Skills
- Building and facility management
- Dining facility management
- Facility sanitation
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Problem resolution
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Time management
Timeline
Facility Management
Ferris State University
01.2019 - 04.2025
Food Service Worker
The Rock Cafe
09.2014 - 12.2018
Service Provider
Gary Trimarco Automotive
08.2013 - 08.2014
Shift Leader
Bob Evans Restaurant
10.2007 - 08.2013
High School Diploma -
Finney High School
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