Thomas Rattanasavanh
Phoenix,AZ
Summary
Proven leader in enhancing operational efficiency and market share for Firskey Homes, adept at staff training and budget management. Excelled in territory management and performance evaluation, driving significant improvements in collaboration and customer satisfaction. Skillfully implemented cost-saving strategies and leveraged technical proficiency to exceed expectations, fostering a culture of excellence and innovation. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Field Manager
Firskey Homes
03.2020 - Current
- Boosted overall regional market share by successfully onboarding new clients and consistently exceeding their expectations.
- Reduced overhead costs through thorough budget analysis and implementation of cost-saving measures.
- Maintained a safe working environment for employees by enforcing strict adherence to health and safety protocols.
- Streamlined communication channels between departments, leading to better collaboration and overall operational efficiency.
- Led cross-functional teams on various projects, fostering teamwork and collaboration across different departments.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Service Manager
Ground Zero Hvac And Plumbing
02.2019 - 03.2020
- Established and maintained relationships with regional customers, vendors and contractors.
- Coordinated with regional service teams to resolve customer service issues.
- Implemented and enforced regional service quality assurance processes.
- Developed and enforced regional service policies and procedures.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Lead Technician
Climate Pros
01.2017 - 02.2019
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- Maintained quality assurance and customer satisfaction objectives.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Wrote and revised maintenance procedures.
- Researched and implemented new technologies and equipment.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
Education
Bachelor of Administrative Studies - Communications
Anoka-Ramsey Community College
Minneapolis, MN04.2018
Skills
- Staff Training and Development
- Sales management
- Territory Management
- Maintenance Planning
- Field Operations
- Progress Monitoring
- Schedule Coordination
- Budget Management
- Technical Proficiency
- Performance Tracking and Evaluation
Certification
- CM - Certified Manager Certification
- EPA type 1/2/ universal
- NATE certified
- CAMT certified
- OSHA certified
Timeline
Regional Field Manager
Firskey Homes
03.2020 - Current
Service Manager
Ground Zero Hvac And Plumbing
02.2019 - 03.2020
Lead Technician
Climate Pros
01.2017 - 02.2019
Bachelor of Administrative Studies - Communications
Anoka-Ramsey Community College
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