Thomas Rauch
Arlington
Summary
Accomplished General Manager with a proven track record at Corner Bakery Cafe, enhancing workflow efficiency and fostering team cohesion for heightened morale. Skilled in operations management and leadership, adept at strategic budget planning and implementing operational strategies to boost sales by over 20%. Expert in maintaining high sanitation standards and excelling in customer engagement for sustained profitability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Corner Bakery Cafe
03.2018 - 05.2024
- Coordinated cross-functional teams to enhance workflow efficiency.
- Analyzed competitive landscape for informed decision-making in product development.
- Fostered a culture of accountability for improved team cohesion and morale.
- Reviewed financial reports to identify trends for strategic adjustments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager
On The Border
02.2010 - 05.2017
- Coordinated cross-functional teams to enhance workflow efficiency.
- Analyzed competitive landscape for informed decision-making in product development.
- Streamlined operational processes by implementing best practices.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enhanced customer experience with refined service protocols.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Maintained facility and grounds to present positive image.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
BBA - Business
Tarleton State University
Stephenville, TX08-1977
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Cost control
- Food safety
- Inventory management
- Pre-shift walk-through
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
- Guest relations
- Facility maintenance
- Employee retention
- Budget planning
- Schedule coordination
- Purchasing
- Food preparation
- Sanitation standards
- Service standards
Accomplishments
- Reduced employee turnover by [Number]% by creating and implementing a no-cost incentive program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
General Manager
Corner Bakery Cafe
03.2018 - 05.2024
General Manager
On The Border
02.2010 - 05.2017
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- First Aid Certification
- ServSafe Food Handler's Certification
BBA - Business
Tarleton State University
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