Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Ray

Big Rock,VA

Summary

Dynamic professional with a proven track record in emergency response and customer service at Pikeville City Police Dept. Skilled in de-escalation techniques and strategic planning, I excel in high-pressure situations, ensuring safety and satisfaction. Recognized for building strong relationships and achieving performance goals, I thrive in collaborative environments.

Overview

8
8
years of professional experience

Work History

Volunteer Firefighter

Big Rock Fire Department
05.2019 - Current
  • Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived
  • Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
  • Demonstrated adaptability during crises by adjusting tactics based on changing conditions or new information.
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.

Correctional Officer

VADOC
06.2018 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.

Sales Supervisor

SYKES
09.2018 - 06.2019
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.

911 Dispatcher

Pikeville City Police Dept.
05.2017 - 04.2018
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.

Education

High School Diploma -

Pike County Central High School
Pikeville, KY
05-2017

Skills

  • Customer service
  • Effective selling techniques
  • Strategic planning
  • Goals and performance
  • Meeting quotas
  • Verbal communication

Timeline

Volunteer Firefighter

Big Rock Fire Department
05.2019 - Current

Sales Supervisor

SYKES
09.2018 - 06.2019

Correctional Officer

VADOC
06.2018 - Current

911 Dispatcher

Pikeville City Police Dept.
05.2017 - 04.2018

High School Diploma -

Pike County Central High School

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Thomas Ray