Thomas Regal
Westlake,OH
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing store profitability at Petsmart. Skilled in workplace safety and inventory management, adept at fostering positive relationships with clientele and mentoring staff. Demonstrates exceptional organizational and communication abilities, contributing to a significant reduction in staff turnover rates.
Dairy professional with strong track record in maintaining product quality and customer satisfaction. Demonstrates reliability and flexibility in responding to changing needs, ensuring smooth operations. Known for strong teamwork skills and commitment to achieving results, with focus on inventory management and safety compliance.
Overview
14
14
years of professional experience
Work History
Dairy Associate
Heinen's Grocery Store
10.2023 - Current
- Facilitated smooth operations by assisting with unloading deliveries and stocking shelves in a timely manner.
- Assisted Dairy Manager with orders to meet dairy department needs based on past and projected sales.
- Contributed to increased sales by maintaining a well-stocked, organized, and visually appealing dairy section.
- Replenished product assortment and inventory levels for dairy department to maintain selection.
- Enhanced customer satisfaction by providing professional and knowledgeable assistance in dairy product selection.
- Cleaned, organized, stocked, and replenished merchandise presentations.
Clinical Technician
Cleveland Clinic
03.2021 - 10.2023
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Helped maintain a clean clinical environment through regular equipment sterilization procedures, reducing the risk of infections or complications.
- Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
- Actively contributed to a positive work atmosphere among colleagues through collaboration on tasks such as inventory management or scheduling coordination.
- Participated in continuing education opportunities to stay current on advances in medical technology and techniques.
Store Manager
Vitamin Shoppe
10.2018 - 02.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Assistant Store Manager
Petco
01.2016 - 07.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Store Manager
Petsmart
02.2011 - 11.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Education
Westlake High
27830 Hilliard Blvd, Westlake, OH 4414506-2010
Skills
- Workplace safety
- Shelf stocking
- Heavy lifting
- Stock rotation
Timeline
Dairy Associate
Heinen's Grocery Store
10.2023 - Current
Clinical Technician
Cleveland Clinic
03.2021 - 10.2023
Store Manager
Vitamin Shoppe
10.2018 - 02.2021
Assistant Store Manager
Petco
01.2016 - 07.2018
Store Manager
Petsmart
02.2011 - 11.2015
Westlake High
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