Thomas Reidinger
Summary
Unified Communications Engineer with 8 years of experience designing, implementing, and supporting communication solutions across healthcare, legal, financial, and other enterprise environments. Experienced in solutioning and architecting scalable systems tailored to industry-specific needs. Expert in troubleshooting complex systems to meet evolving business requirements. Proven track record of leading successful deployments for large-scale organizations, ensuring seamless integration of new technologies. Adept at building and maintaining strong client relationships while delivering tailored solutions that meet business needs and drive operational efficiency.
Overview
8
8
years of professional experience
Work History
Tier 3 UC Engineer
XTIUM/ Evolve IP
07.2025 - Current
- Resolved the complex and escalated incident tickets voice, network, and other collaboration platforms.
- Acted as a leader and mentor, conducting training sessions and knowledge transfers to enhance the technical capabilities of junior engineers and support staff.
- Maintained 24/7 on-call availability to respond to critical incidents, ensuring rapid resolution of high-impact issues across enterprise environments.
- Collaborated with vendors and cross-functional teams to diagnose and resolve systemic issues, contributing to long-term stability and performance improvements.
Senior UC Implementation Engineer
XTIUM/ Evolve IP
11.2018 - 07.2025
- Led solutioning efforts for complex, high-stakes client onboarding projects, tailoring unified communications architectures to meet unique business and technical needs.
- Delivered best practices and strategic recommendations to ensure client solutions aligned with performance, security, and scalability requirements.
- Facilitated weekly project calls with clients to track milestones, align on goals, and proactively address risks to ensure on-time and successful deployments.
- Implemented custom client requirements and configurations to seamlessly integrate with the unified communications platform, enabling smooth interoperability with existing systems.
- Collaborated cross-functionally with product, engineering, and support teams to ensure successful implementation and long-term client satisfaction.
Project Coordinator
Evolve IP
05.2018 - 11.2018
- Orchestrated circuit provisioning across multiple carriers, coordinating technical and logistical requirements to support project timelines and service readiness.
- Collaborated with clients to collect necessary documentation and details for Letters of Authorization (LOAs) to facilitate smooth and timely number porting.
- Investigated and resolved number port rejections, working directly with carriers to meet strict go-live deadlines and avoid service interruptions.
- Secured internal approvals for scheduled maintenances, and managed outbound communications to keep stakeholders informed of impact and timelines.
- Reviewed, approved, and assigned incoming sales orders to the appropriate project managers, ensuring efficient project intake and resource allocation.
Training Specialist
Evolve IP
05.2018 - 11.2018
- Traveled extensively across the U.S. to deliver in-person training sessions for end users across various industries, including healthcare, legal, and finance.
- Conducted hands-on training workshops to ensure successful adoption of new communication systems, hardware, and software solutions.
- Customized training materials and session content to align with client-specific workflows, technical environments, and user proficiency levels.
- Collaborated with implementation and support teams to ensure a smooth transition from deployment to end-user readiness.
Asset Management
Evolve IP
06.2017 - 05.2018
- Assisted with on-site installation and deployment of IT and telecom equipment, ensuring minimal downtime and adherence to client specifications.
- Configured/ prepared network devices and handsets to be fully plug-and-play, streamlining the deployment process for end-users.
- Coordinated equipment logistics to meet strict timeline requirements, ensuring all hardware was shipped and arrived on-site ahead of project deadlines.
- Managed procurement and conducted detailed inventory tracking for all assets, maintaining accurate records to support lifecycle management and audits.
Education
Six Sigma Black Belt Certification
05-2022
SSCA SIP Elite Certification
04-2023
Pennridge High School
06-2017
Skills
- Voice over IP and SIP protocols
- Network troubleshooting
- Project management
- Technical documentation
- Customer relationship management
- System integration
- Team collaboration
- Attention to detail
Accomplishments
- Associate of the Year
- Multiple Quarterly Excellence Awards
Activities
- Training my dog Jamo
- Golf
- Cooking
- Board Games and Video Games
- Sports Fan
Timeline
Tier 3 UC Engineer
XTIUM/ Evolve IP
07.2025 - Current
Senior UC Implementation Engineer
XTIUM/ Evolve IP
11.2018 - 07.2025
Project Coordinator
Evolve IP
05.2018 - 11.2018
Training Specialist
Evolve IP
05.2018 - 11.2018
Asset Management
Evolve IP
06.2017 - 05.2018
Six Sigma Black Belt Certification
SSCA SIP Elite Certification
Pennridge High School
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