Thomas Rezes

Charlotte,NC

Summary

Highly disciplined, process-driven Technical Support Candidate with proven leadership experience managing fast-paced environments, tracking digital workflows, and leading high-performance teams. A tech-savvy quick learner with strong computer aptitude, looking to transition into corporate IT support. Thrives on corporate customer service, strict adherence to established protocols, and technical documentation. Leverages deep experience in competitive team leadership (E-Sports/Athletics) and operational management (Food Service) to deliver exceptional, calm-under-pressure technical troubleshooting.

Overview

year of professional experience

Work History

Kitchen Manager

Chipotle Mexican Grill

Grove City, Ohio

05.2025 - 01.2026

SOP Compliance & Auditing: Enforced flawless execution of rigorous corporate food safety guidelines, corporate checklists, and inventory protocols with zero tolerance for deviations.
Team Leadership: Supervised, scheduled, and coached a fast-moving shift team, ensuring strict alignment with daily performance benchmarks.
Digital Queue Management: Managed high-volume digital order lines, prioritizing rapid fulfillment and accuracy under strict time-based metrics (analogous to IT ticket SLAs).
Diagnosed and triaged equipment failures, supply chain gaps, and operational bottlenecks on the fly.

Education

High School Diploma -

Homeschooled

Grove City, OH

05-2023

Central Piedmont Community College

Charlotte, NC

Skills

Operating Systems: Windows 10/11, macOS, Learning Linux Configuration
Hardware Knowledge: PC Building/Upgrades, Component Troubleshooting, Peripherals, Network Cabling (Ethernet)
Home Networking: Router Configuration, Wi-Fi Optimization, LAN Setup, Basic IP Addressing

Software & Collaboration: Microsoft Office 365, Google Workspace, Discord Server Moderation & Configuration
Core Strengths: Strict Protocol Adherence, Ticket/Order Queue Management, Technical Documentation, Fast Asset Learning, High Coachability
Customer Service: Corporate De-escalation, Clear Technical Communication, Active Listening, User Empathy, High-Pressure Issue Resolution