Thomas Richardson
Williamsburg,VA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager Revenue Integrity
Riverside Health Services
Newport News, VA
10.2018 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Created and managed budgets for training and teambuilding activities.
- Minimized staff turnover through appropriate selection, orientation and training.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Monitored staff performance and addressed issues.
- Initiated new projects that resulted in increased productivity across all departments.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with all applicable laws, regulations, industry standards.
Manager Lab Safety Officer
Riverside Health Services
Newport News, VA
04.2001 - 10.2018
- Coached, mentored and trained team members in order to improve their job performance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored staff performance and addressed issues.
- Assigned work and monitored performance of project personnel.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Black Belt Six Sigma Certification - Process Improvment
MGMT & Strategy Institute
Online04-2021
Coding Certification - Medical Insurance Coding
AAPC
On Line04-2008
High School Diploma -
Phoebus High School
Hampton, VA06-1988
Skills
- Operations Management
- Workforce Management
- Staff Development
- Policy Implementation
Certification
- Black Belt Six Sigma (Management & Strategy Institute -April 2021)
- Certified Outpatient Coder (American Academy Professional Coders -April 2008)
- EPIC Resolute Hospital Billing / Charging 2019
- EPIC Resolute Hospital Billing Administration 2019
References
References available upon request.
Timeline
Manager Revenue Integrity
Riverside Health Services
10.2018 - Current
Manager Lab Safety Officer
Riverside Health Services
04.2001 - 10.2018
Black Belt Six Sigma Certification - Process Improvment
MGMT & Strategy Institute
Coding Certification - Medical Insurance Coding
AAPC
High School Diploma -
Phoebus High School
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