Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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Thomas Rickard

Spring,TX

Summary

Dynamic leadership of critical business development improvement initiatives with a focus on complex multi-location and multi-departmental operations. A transformational human resources manager/business partner with tactical expertise in finance, building human capital, technical program administration, value-driven strategies, legal, and regulatory compliance. Excels in ability to influence behavior with creative solutions to employee issues. Champions a meaningful and diverse workplace culture and employee engagement. Lends recurrent success executing initiatives, automation, and developing broad-based solutions that align business growth. Regarded as people-centered, restorative, having ingenuity, and a communication style that translates to all levels of an organization. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

14
14
years of professional experience

Work History

Associate Relations Manager

Swissport USA
06.2023 - Current
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Manager, Human Resource Business Partner

Swissport USA
01.2020 - 06.2023
  • Achieved transforming traditional transactional human resources department to align with business partner model for this organization
  • Provide strategic, tactical, and operational support to field managers
  • Manage day to day activities associated with employee/labor relations, performance management, staffing, turnover and retention, terminations, employee records, legal compliance, compensation recognition, investigations, benefits administration
  • Serve as business partner and advisor to department managers on complex employee issues
  • Promote strong positive relations between the over 400 associates and management at Swissport Sky Harbor Airport and more than 600 at George Bush Intercontinental
  • Navigated COVID-19 changes to staffing levels
  • Furloughed and laid off more than 200 employees in response to reductions in all types of travel
  • Provided all legal documents to ensure compliance with Federal and State requirements including WARN Act requirements
  • Participated in union negotiations to reach a new three-year Collective Bargaining Agreement
  • Initiated and lead communication meetings with leadership to ensure alignment with corporate strategy and reduce turnover and improve employee relations in all lines of business
  • Recruit, interview, onboard and retain all levels from senior managers to front line employees.

Human Resources Manager

Flying Food Group Inc.
07.2016 - 06.2017
  • Head all major operational processes and needs to produce prepackaged retail and airline foods, evaluating vendors and procurement processes to explore efficiency improvements and new suppliers
  • Generate operational roadmaps; establish budgets, align corporate and Phoenix facility strategies, and plan employee orientation and recognition activities
  • Enforce comprehensive compliance with consumer and legal regulatory agencies, including the USDA, FDA, FAA, Customs and Border Protection, and SQF
  • Successfully filled five direct-report management roles (HR manager, Transportation Manager, Purchasing Manager, Food Safety and Quality Manager, and Sanitation Supervisor) with no turnover in three years
  • Staffed operations, conducting large-scale recruiting / hiring covering three shifts and 140+ employees
  • Achieved a significant staff turnover rate reduction; from 200% down to 40% overall
  • Raised profitability, securing year on year increased and a 30% YTD flow
  • Reduced facility accidents from 12 per month to five per year with the development of a safety committee
  • Rapidly promoted from HR/Office manager to GM in recognition of exceptional leadership capacity
  • Led strategic negotiations with local union to establish a win-win Collective Bargaining Agreement.

Administrative Director

Southwest Bakery Group
04.2014 - 06.2016
  • Directed extensive Human Resources management and development, leading a merger of two organizations while maintaining operational success through conflict and issue resolution
  • Assessed each organization to structure all merge activities, implementing and leading training and compliance training programs for exempt and non-exempt employees at all levels to improve turnover rates
  • Headed recruitment, interviewing, and hiring efforts, authoring detailed and structured interview guides, restructured, and revised job descriptions, and developed succession planning
  • Planned the placement of two supervisors and six lead employees to ensure leadership capacity and excellence across operational needs
  • Architected and executed the integration of two disparate organizational cultures, providing expert support and leadership to reduce conflicts and clashes, slashing turnover by 40%
  • Reduced accidents from an average of 12 per year to 3 by developing a high-impact risk management program, delivering exceptional OSHA training and certification opportunities
  • Achieved raising employee engagement with the planning and delivery of individual development goals for supervisors and team leaders, supporting the turnover reduction.

Business Consultant

Business Consultant
09.2012 - 04.2014
  • Leveraged high-level business acumen to develop expert business plans and recommendations for growth-seeking organizations
  • Analyzed industry- and venture-expansion models, conducting thorough environmental assessments against prior business successes, determining viability and potential improvements
  • Provided knowledgeable counsel on real estate and large-purchase vendor selection, presented concerns on operational guidance, and evaluated overall organizational process to develop comprehensive profit and marketing improvement plans
  • Collaborated with the Brunetti Group to design and deliver a critical presentation to Dunkin Executives.

Area Coach / Development & Training Specialist

Yum Brands KFC
08.2010 - 09.2012
  • Led expert employee development and training initiatives, conducting extensive employee assessments, hiring efforts, and human capital management across seven locations, 32 managers and supervisors, and more than 140 team members
  • Headed human capital developments, recruiting, hiring, training, and evaluating staff members while implementing engagement-improving recognition and turnover enhancements
  • Designed and integrated effective development, succession, and bench plans across all team members and all levels, ensuring business continuity
  • Mentored team management to empower enhanced leadership capabilities.

Education

Master-Level Certificate in Human Resource Management -

University of Phoenix

Master of Business Administration (MBA) -

University of Phoenix

Bachelor of Science in Business -

University of Phoenix

Professional in Human Resources (PHR) -

HR Certification Institute

Skills

  • Full-Suite HR Leadership & Design
  • Hiring & Training Initiatives
  • Operational Development
  • Budget Planning & Optimization
  • Employee Engagement Cultivation
  • Legal & Safety Compliance
  • Strategic Planning & Implementation
  • HRIS Programs
  • Time Management
  • Documentation And Reporting

Personal Information

Title: Human Resources Leader

Timeline

Associate Relations Manager

Swissport USA
06.2023 - Current

Manager, Human Resource Business Partner

Swissport USA
01.2020 - 06.2023

Human Resources Manager

Flying Food Group Inc.
07.2016 - 06.2017

Administrative Director

Southwest Bakery Group
04.2014 - 06.2016

Business Consultant

Business Consultant
09.2012 - 04.2014

Area Coach / Development & Training Specialist

Yum Brands KFC
08.2010 - 09.2012

Master-Level Certificate in Human Resource Management -

University of Phoenix

Master of Business Administration (MBA) -

University of Phoenix

Bachelor of Science in Business -

University of Phoenix

Professional in Human Resources (PHR) -

HR Certification Institute
Thomas Rickard