Thomas Riggins

LEGAL ENVIRONMENT JOB RESPONSIBILITIES

· Possess the legal background to understand client matter work flow, such as:

· Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems.

· Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system.

· Assists with scheduling needed equipment, labor, and supplies for offsite trial(s).

OTHER DUTIES AND RESPONSIBILITIES

· Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal assistants, firm administration, project managers, paralegals, associates, and partners.

· Work to accurately produce jobs and projects according to required deadlines. Job and project deadlines may be short and require composure and professionalism.

· Runs all copier equipment including high volume copy machines, fax services, postage meter, and personal computer.

· Performs tasks and utilizes equipment such as: paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, and electric stapler.

· Handles time sensitive documents that are confidential in nature.

· Works to provide quality and accurate reproduction, scanning, or project work.

· Responds to customer inquiries including the necessary coordination and calculation of time required to complete the requested task.

· Provide imbedded support to specific floors or integrated practice groups.

· Assist with coordinating projects that will be completed off site.

· Maintains logs for billing and assists in calculating charges for work or jobs performed.

· Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies.

· Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions.

· Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customers office location.

· Performs duties of scanning, file conversion, file naming, and encryption.

· Performs daily quality checks on convenience copiers to ensure proper functionality.

· Responds to errors or troubled copy machines. Also works to clear paper jams.

• Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.

· Stocks and organizes convenience copier areas.

• Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.

• Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products. Make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
• Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
• Provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job. May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.
• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
• Coordinate production of components with other internal plants and/or external vendors as required.
• Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.
• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• May mentor junior level Print Production staff or work on special projects.
• Business Unit/Platform Specific duties
• Had responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
• Assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
• Had responsibility for the composition and/or copy prep of the customers’ products.
• Performs other related duties and participates in special projects as assigned.

• Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
• Lift heavy boxes, files or paper when needed
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines
• Adhere to all safety procedures
• Take direction from supervisor or site manager
• Maintain all logs and reporting documentation; attention to detail
• Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)
• Operating mailing, copy or scanning equipment
• Shipping & Receiving
• Handle time-sensitive material like confidential, urgent packages
• Perform other tasks as assigned
• Scanning incoming mail to recipients
• Perform file purges and pulls
• Create files and ship files
• Provide backfill when needed
• Enter information daily into spreadsheets
• Identify charges and match them to billing
• Sort and deliver mail, small packages