Thomas Rigney

• Assessed operational performance of field employees and provided feedback for improvement.
• Monitored inventory levels in the field and coordinated restocking efforts when needed.
• Ensured effective communication between field personnel and corporate office.
• Implemented best practices in order to maximize efficiency of operations.
• Resolved customer complaints related to products or services delivered by the company's field operations team.
• Maintained current knowledge of industry standards and regulatory requirements pertaining to the company's operations.
• Developed strategies for improving customer service experience in the field.
• Managed relationships with vendors providing goods or services used by the company's field operations team.
• Engaged with customers onsite in order to gain better insight into their needs and expectations from our services.
• Collaborated with managers to assess needs and develop program plans.
• Conducted daily inspections, recorded readings, documented mechanical issues, and provided equipment repairs.
• Maintained operating efficiency at all worksites.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Prepared staff work schedules and assigned team members to specific duties.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

I was unemployed due to medical reasons.

• Logged mileage, stops, orders and carton counts for each route.
• Delivered products on cross-country routes using freight trucks.
• Explained Product or Service options by giving details about pricing and choices with customers.
• Decreased customer dissatisfaction by providing on-time or ahead of schedule delivery.
• Maintained client relationships for years and cultivated new, long-lasting relationships.
• Received, counted and inspected inventory for delivery.
• Reviewed and updated customer lists with Software.
• Processed payments, made change and provided receipts.
• Planned daily rounds to determine most efficient way to distribute newspapers.
• Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
• Maintained positive relationships with customers to promote continued business opportunities.
• Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
• Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
• Drove more than 200 miles per day to serve as many customers per month across the region.
• Immediately addressed problems with customers to promote speedy resolution.
• Communicated regularly with dispatcher for delivery route details and changes.
• Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Stayed in open communication with existing customers to offer immediate access to new products.

• Completed on-time deliveries by choosing best and most efficient routes.
• Adhered to safe lifting techniques to avoid injuries.
• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Evaluated products for damage prior to drop-off and documented reasons for returns.
• Fostered positive working relationships with regular customers.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Read maps, followed oral and written instructions and used GPS technology to make deliveries.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Followed corporate procedures to maintain company and customer data confidentiality.

• Interacted with customers which helped to builds positive relationships.
• Delivered campers to customers, taking care to meet timely deadlines.
• Logged key information regarding each trip, including mileage, fuel and hours on road.
• Checked vehicle for wear and tear after every shift and tapped off fuel and fluid levels.
• Observed safety protocols while operating my vehicle for $set amount annual revenue business.
• Picked up requested orders to move equipment and supplies to assigned areas.

• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Obtained customer signatures to complete and process paperwork.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Planned and adjusted optimal routes based on traffic and weather conditions.
• Upheld high standards of professionalism and discretion when working with high-value clients.
• Checked in with dispatch service and updated with current location.
• Answered, scheduled and responded to reservation calls at specific times and locations.
• Verified daily deliveries against shipping instructions before delivering to customers.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Delivered goods and products to customer on time and in excellent condition.
• Informed management of daily activities by updating logs with mileage and delivery information.
• Updated logs and tracking documents accurately and according to schedule requirements.
• Cleaned vehicle regularly to maintain professional appearance.
• Minimized liability by consistently following road rules when driving.
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
• Processed payments over phone and set up recurring drafts.
• Received payment and posted to appropriate customer accounts.
• Arranged for debt repayment and established repayment schedule based on customer finances.
• Recorded and updated customer personal accounts with accurate contact information.
• Met demands of busy collections group by performing high volume of daily calls.
• Reviewed accounts to determine payment plan compliance.
• Recorded information about customers' financial status and collections status efforts.
• Located and monitored overdue accounts using billing system to begin collections process.
• Negotiated credit extensions to assist customers in paying overdue accounts.
• Located debtors by utilizing skip tracking and other strategies.
• Completed skip traces on customers failing respond to collection efforts.
• Overcame objections by applying advanced training and persuasion techniques.
• Developed collection methods to achieve or exceed company financial goals.
• Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
• Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
• Negotiated rates with customers and entered payments into accounting system.
• Established solid record of maintaining consistent performance and quality levels.
• Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.