Thomas Ringer
Las Vegas
Summary
Dynamic and adaptable professional with extensive experience in guest service and security at S.A.F.E. Management. Proven expertise in event safety management and incident reporting, coupled with strong interpersonal skills. Successfully enhanced guest satisfaction and streamlined communication processes, ensuring a safe and enjoyable environment during large events.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Guest Service Security Officer
S.A.F.E. Management
10.2021 - Current
- Enhanced guest safety by conducting thorough security patrols and responding promptly to incidents.
- Provided support during large events held at the hotel, managing crowd control and coordinating with event management teams effectively.
- Streamlined reporting processes, facilitating efficient communication of security-related information to hotel management.
- Resolved guest complaints effectively by employing excellent interpersonal skills and conflict resolution techniques.
Ticket Seller
MGM Resorts
01.2018 - Current
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
Flight Attendant
Spirit Airlines Inc.
12.2011 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Assistant Store Manager
Albertsons
08.1996 - 02.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Las Vegas, NV06-2009
Skills
- Event Safety Management
- Incident reporting
- Baggage screening
Certification
- Automated External Defibrillator (AED) Use Certification - American Heart Association or Red Cross.
- Emergency Oxygen Administration Certification - Divers Alert Network or Red Cross.
Timeline
Guest Service Security Officer
S.A.F.E. Management
10.2021 - Current
Ticket Seller
MGM Resorts
01.2018 - Current
Flight Attendant
Spirit Airlines Inc.
12.2011 - Current
Assistant Store Manager
Albertsons
08.1996 - 02.2012
Bachelor of Science - Business Administration And Management
University of Phoenix
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