Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thomas Ripley

Summary

I am a creative, driven and result-oriented Manager, with 10 years of experience in successfully managing complex sales teams across multiple states and regions. Decorated military veteran who served honorably in both electrical avionics engineering and logistics planning. Exceptional in all facets of business operations and developing a winning team environment. I am a persuasive and effective communicator with the ability to implement strategies in identifying deficiencies as well as new business opportunities. An efficient leader with proven skills in training and development, critical thinking, teamwork and negotiation. I demonstrate excellent communication skills and the ability to identify problems and provide strategic solutions. lastly, I am a proven leader, with skills, demonstrated through over a decade of management, staff development, individual development and consistent goal driven achievements.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Manager

CarMax
12.2016 - Current
  • Oversee the store Sales department for the regions of Florida, Texas, Mississippi, Louisiana and Georgia. Team sizes ranged from 20(satellite location)-600(customer experience center)
  • Responsible for the onboarding, training and development off all existing and incoming Sales Consultants to meet company growth goals and maintain monthly objectives. This has resulted in zero associates failing the Sales Consultant Evaluation Program.
  • Manage positive associate engagement and associate development through timely and effective feedback, including individual meetings, file reviews, performance management and Annual Performance Reviews
  • Collaborate with Business Office, Operations, Finance and IT to ensure associates deliver a consistent and iconic customer experience by enabling a smooth transition and support for all company directives.
  • Serve as the store liaison for Loss Prevention and Asset Protection to ensure the safety of all store associates and company assets by identifying fraudulent activity, theft, positive associate relationships and daily training exercises
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Sales Consultant

CarMax
12.2014 - 12.2016
  • Achieved Senior Sales Consultant Presidents Club level exceptionally quick (5 Months) by surpassing all sales expectations and took on a role in leading my peers by mentoring from that point until I became a Sales Manager.
  • Assisted leadership with the onboarding, training and development of new associates by attending and passing the mentor program training, this enabled me to lead new associates through a 30 day training
    program and show that they are capable of self sufficiency once they reach completion.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.

Logistics Manager

United States Air Force
12.2012 - 12.2015
  • Responsible for base wide coordination of all cargo, personnel and equipment moving between both in country and out of country ensuring compliance with all military, federal, state and foreign agencies.
  • Communicated fluently between commands to ensure pinpoint accuracy on departure, arrival and in flight emergencies resulting in a zero loss of personnel or material over a nearly 3 year span.
  • Trained peers on risk management and how to properly follow the Air Force AFI (Air Force Instructional) manual. This ensured minimal risk to the Air Force with maximum results.
  • Responsible for maintenance of aircraft safety equipment in regards to OSHA and what was going to be stored, moved and secured within the aircraft. I was able to show a 75% reduction in loss which gained ample time spent fixing opportunities.
  • Assisted in leading base wide mass casualty exercise. I coordinated nearly 6 thousand military personnel to deliver a real time/real feel exercise where we had to ensure safety checks on all personnel and equipment as well as full accountability of all cargo and personnel on base were taken. This ended in a 100% passing score where all equipment, personnel and cargo were accounted for and properly taken off.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.


Avionics Engineer

United States Air Force
01.2010 - 12.2012
  • Maintained electrical operational Integrity of the aircraft fleet of 12 B-1 Bombers valued at over $200 Billion.
  • Completed daily inspections of electrical systems to ensure safety of the crew following all U.S., federal, state and local guidelines.
  • Lead a team of 6 and was responsible for team safety involving training, keeping qualifications up to date, quality walks, training simulator and tool accountability. Completed tools training and scheduled for team to set aside time monthly in order to read updates.
  • Improved avionics systems reliability by conducting thorough diagnostics and troubleshooting.
  • Enhanced aircraft safety through the design and integration of advanced avionics hardware and software.

Server/Busser

Smyrna Yacht Club
01.2005 - 12.2009
  • Private Yacht Club of 500 where I was responsible for catering to each members individual needs. Serve, clean, set up for events, organize venues for up to 200 members and coordinate with entertainment as well as the work staff for timely arrivals, departures and on time events.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High School Diploma -

New Smyrna Beach High School
New Smyrna Beach, FL
05.2008

Skills

  • Sales Operation
  • Account Management
  • Strategic Account Development
  • Staff Management
  • Workflow Management
  • Workforce Planning
  • CRM Software
  • Sales Strategy Development
  • Salesforce
  • Team Leadership
  • Data Analysis
  • Critical Thinking

Certification

CPR & AED

B192 Class C CDL 4x2 15 Passenger Vehicle
B121 Class C CDL 4x4 25-29 Passenger Vehicle
B130 Class C CDL 4x2 42-45 Passenger Vehicle
C355 4x4 and 4x2 Bobtail support vehicle operator

Timeline

Sales Manager

CarMax
12.2016 - Current

Sales Consultant

CarMax
12.2014 - 12.2016

Logistics Manager

United States Air Force
12.2012 - 12.2015

Avionics Engineer

United States Air Force
01.2010 - 12.2012

Server/Busser

Smyrna Yacht Club
01.2005 - 12.2009

High School Diploma -

New Smyrna Beach High School

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Thomas Ripley