Thomas Ritter
15 Derby Avenue,Connecticut
Overview
2023
2023
years of professional experience
Work History
City Carrier
USPS
05.1996 - 11.2022
- Planned and cased mail in sequence of delivery for designated route.
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Collaborated with fellow carriers to ensure consistent service quality across the city.
- Delivered packages and mail to business and people in local area.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Adhered to strict postal regulations while handling sensitive materials, maintaining confidentiality and trustworthiness at all times.
- Developed strong rapport with customers, fostering a sense of community and trust through consistent, high-quality service delivery.
- Handled customer complaints professionally, working towards resolution and maintaining a high level of service quality.
- Provided training support for new carriers, promoting best practices and efficient service delivery techniques.
General Manager
AutoTote Enterpises
1992 - 04.1996
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Commercial Teller
Bank of America
12.1991 - 12.1992
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Participated in community events as a representative of the bank, promoting brand awareness and fostering positive relations with local businesses.
- Ensured compliance with federal banking regulations, completing required reports and audits accurately and on time.
- Collaborated with team members to achieve branch goals, maintaining a professional work environment.
Operations Manager
State Of Connecticut Department Of Correction
01.1983 - 05.1991
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Timeline
City Carrier
USPS
05.1996 - 11.2022
Commercial Teller
Bank of America
12.1991 - 12.1992
Operations Manager
State Of Connecticut Department Of Correction
01.1983 - 05.1991
General Manager
AutoTote Enterpises
1992 - 04.1996