Thomas Rivers
Fort Mill,SC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
33
33
years of professional experience
Work History
General Manager
Dellinger Wrecker Svc
06.2008 - Current
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Fixed Operations Director
Harrelson Ford
03.2001 - 06.2008
- Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
Parts and Service Director
Fort Mill Ford
06.1991 - 03.2001
- Improved customer satisfaction by streamlining parts and service department processes.
- Increased efficiency in the parts inventory management system for optimized workflow.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
- Led a team of technicians to enhance overall productivity and maintain high-quality service standards.
- Implemented employee training programs for continuous skill development and improved job performance.
- Reduced operating costs through strategic resource allocation and process improvements.
- Collaborated with sales team to drive revenue growth from parts and service operations.
- Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
Education
High School Diploma -
Forest Hills High School
Marshville, NC06.1977
Skills
- Business Administration
- Business Development
- Branding
- Program Administration
- P&L Management
- Staff Supervision
- Customer Retention
- Contract Negotiations
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in 25% growth of customer base
- Supervised team of 40 staff members.
- Resolved product issue through consumer testing.
Timeline
General Manager
Dellinger Wrecker Svc
06.2008 - Current
Fixed Operations Director
Harrelson Ford
03.2001 - 06.2008
Parts and Service Director
Fort Mill Ford
06.1991 - 03.2001
High School Diploma -
Forest Hills High School
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