Summary
Overview
Work History
Education
Skills
References
Timeline
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Thomas Rizzo

Fort Myers,FL

Summary

Results-oriented operations manager and customer service sales professional with a proven track record spanning five years in professional sports, the rental industry, and corporate markets. Renowned for a client-centric approach, I excel in organization, articulate communication, and executing business initiatives at the utmost level of professionalism.

Overview

5
5
years of professional experience

Work History

Pro Sales Associate

Herc Rentals
Fort Myers, FL
09.2022 - Current
  • Spearheaded the identification and cultivation of new business opportunities while elevating existing customer relationships.
  • Served as the primary liaison for numerous key accounts and sales representatives during business interactions.
  • Proficiently navigated day-to-day operations using a diverse range of platforms, including Rental Man, On the Go, Bill Trust, Oracle, Docu-Loader, E-Sign, and more, provided by Herc Rentals.
  • Maintained effective communication channels with representatives, management, and customers, ensuring seamless interactions during the accounts receivable collection process.
  • Demonstrated robust communication skills within the team by strategically prioritizing equipment needs, delivery routes, and assuming a leadership role in safety meetings as the designated Safety Champion.
  • Applied a diagnostic approach to understand customer needs and adeptly crafted problem-solving solutions to ensure customer satisfaction.
  • Orchestrated the generation, processing, and analysis of comprehensive business reports, implementing strategic actions to enhance the success of branches.
  • Contributed to the overall efficiency by actively participating in the cleaning, organization, and maintenance of all work areas, encompassing the office, shop, and yard. Safely executed the loading and unloading of all equipment rentals and deliveries.

Operations Manager

Sodexo USA
Gainesville, FL
08.2021 - 09.2022
  • Orchestrated the direct supervision of an exceptionally high-performing beverage team, exceeding 50 members. Shouldering responsibilities encompassing recruitment, training, scheduling, communication, performance management, and retention.
  • Executed comprehensive oversight of all financial intricacies, including contracts, billing, invoicing, and expenditures. Maintained a vigilant focus on optimizing food and labor costs, strategically maximizing profitability within the department.
  • Spearheaded the entire ordering and inventory management process during the planning phase, seamlessly transitioning to meticulous inventory control throughout the event season.
  • Facilitated seamless collaboration and communication with non-profit organizations, serving as the primary liaison for staffing F&B outlets.
  • Directed the management of all concessions and beverage outlets, with a keen emphasis on POS systems, adept cash handling practices, and meticulous handling of deposits both pre and post events.

Assistant Operations Manager - Beverage

Sodexo - Hard Rock Stadium
Miami, FL
05.2019 - 07.2020
  • Steered the direct supervision of an expansive and high-performing beverage team, surpassing 150 members, with comprehensive responsibilities spanning hiring, training, scheduling, communication, performance management, and retention.
  • Distinguished as the Interim Beverage Manager, leading the entire beverage operation during the demanding 2020 season.
  • Demonstrated strategic foresight by planning and forecasting all major events throughout the tenure, ensuring seamless execution and optimal resource allocation.
  • Effectively communicated expectations with the staff, fostering robust relationships with vendors, and serving as a crucial liaison with the Miami Dolphins organization.
  • Orchestrated the complete build-out and flawless execution of off-site beverage and bar services, showcasing meticulous attention to detail and organizational acumen.
  • Provided invaluable pre-event and post-event financial support documentation, weekly budget forecasts, and accrual reports to the accounting department, contributing to the overall financial integrity of the operation.

Education

BBA - Hospitality Administration And Management

Florida State University
Tallahassee, FL
08.2019

High School Diploma -

Fort Myers High School
Fort Myers, FL
05.2015

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Teams and Outlook)
  • Customer Retention
  • Product Knowledge
  • Attention to Detail
  • Micros, Quest, and Bill Trust POS systems
  • Staff Development
  • Customer Service
  • Vendor Negotiations
  • Recruitment
  • Hiring
  • Inventory Management
  • Forklift and Large Equipment Certified
  • On the Go, Rental Man and E-Sign
  • Strong Communication and Interpersonal Skills
  • Decision-Making
  • Forecasting
  • Communication (Email,Text and Phone)

References

References available upon request.

Timeline

Pro Sales Associate

Herc Rentals
09.2022 - Current

Operations Manager

Sodexo USA
08.2021 - 09.2022

Assistant Operations Manager - Beverage

Sodexo - Hard Rock Stadium
05.2019 - 07.2020

BBA - Hospitality Administration And Management

Florida State University

High School Diploma -

Fort Myers High School

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Thomas Rizzo