Thomas Robert Hallaron
Austin,TX
Summary
Diligent [Desired Position] with comprehensive background in coordinating surgery schedules and facilitating seamless communication between medical staff and patients. Proven ability to streamline scheduling processes and ensure accuracy in appointment management. Demonstrated proficiency in multitasking and maintaining confidentiality in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Surgery Scheduler
All Star Orthopedics of Austin
07.2024 - Current
- Educated patients on pre-surgery requirements, such as Surgery Assistant charges or payment for selfpay services, resulting in fewer complications during the patient's pre op appointment and as on the day or surgery.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined operational efficiencies by collaborating with hospitals, anesthesiologists, surgery assistants, equipment and implant reps to coordinate timely surgeries.
Management Trainee
All-Star Orthopedics of Austin
06.2020 - 07.2024
- Rotation through key functional areas to gain hands-on experience with administrative tasks and processes required for the successful operation and management of a busy orthopedic clinic
- Medical management responsibilities include managing front desk operations, obtaining authorizations/benefits from insurance companies, collecting, safeguarding and reconciling patient cash, check and credit card payments, handling weekly bank deposits, managing DME inventory, coordinating doctor orders, managing vendor representative meetings, updating EMR for demographic, financial and medical data
- Successfully honed billing/collections processes to drop days in
- A/R from over 30 days to 15 days while eliminating need to send any patients to collection agency for non-payment
- Serve as on-site
- IT liaison, handling technology issues as requested by off-site IT team and managing daily data backup/storage tasks
- Assist clinic operations by rooming patients and presenting histories to the MD and ordering medical supplies
- Develop solid people management through patient and clinic team interactions
- Hone organizational skills
- Perfect MS Excel skills by maintaining spreadsheets for daily collections, procedure/supply order tracking, DME inventory, surgery cost estimating tools and Physical Therapy resource database
- Prepare reports for and participation in monthly financial meetings
- Team lead for Phreesia software implementation
- Lead Phreesia trainer/power user/vendor liaison, ensuring continued process improvements
- Hold State of Texas NCT imaging license
- Designated implementation lead for upcoming conversions to outsourced pre-authorization services, AI-based scribing services, and new clinic telephone system
- Continued shadowing of CFO
- Member of Texas Orthopedic Administrators Society (T-BONES) since 2020
Summer/Holiday Intern
12.2019 - 01.2020
- This two year, paid summer internship primarily involved converting patient data and physician templates from one electronic medical/health record system to another
- Extracted thousands of patient records and created permanent data archive, allowing for the retirement of a legacy electronic medical record software
- Tracked progress of the conversion project for thousands of records using
- Excel spreadsheets
- Converted hundreds of templates used by the physician to create surgery operative notes to a phrase recognition software that allowed physician to use keystrokes to call up templates from word processing software or from within electronic health record more efficiently
- Projects resulted in considerable time and money savings for the practice
- Organized and executed special projects for CFO which provided basic understanding of treasury management, Merit-based Incentive Payment System (MIPS) reporting, and analyzing the practice financial performance
- Gained valuable insight into the issues and challenges faced by private practices, as well as learned great techniques for management of vendors and personnel to control overhead costs
- Observed CFO in daily activities, meetings, conference calls
- Primary project involved organizing the collection of data within the electronic medical record system to meet MIPS reporting measures
- Earned substantial portion of college tuition.
All-Star Orthopedics of Austin
01.2018 - 01.2019
Education
Bachelor of Arts Degree - Business Administration, Studies in Health Care Administration
Austin College
Sherman, Texas05.2020
Skills
- Windows
- Word
- Excel
- eClinical Works
- Power Point
- Outlook
- Statistical Package for Social Sciences (SPSS)
- Statistical Analysis System (SAS)
- Electronic Medical Records (Chart Logic, E-MDs)
- Phrase Expander (phrase recognition software)
- Phreesia (patient intake management software)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets. As well as tracking spreadsheets for Physician's Surgeries.
- Achieved a more streamline templating process by introducing Phrase Expander and Deep Scribe in order to help close doctor notes for smoother insurance authorization for surgery.
Leadership And Volunteer Experience
- Austin College Varsity Swim & Dive team, 08/01/16 - 05/01/20
- Rho Lambda Theta Fraternity - Secretary, 08/01/17 - 05/01/20
- Boy Scouts of America - Eagle Scout, 01/01/15
- Boy Scouts of America - Order of the Arrow, 04/01/16
Current Residence
Austin, TX, 78759
Permanent Residence
Grapevine, Texas, 76051
Honors And Scholarships
- Academic Honors Scholarship, 08/01/16 - 05/01/20
- Austin College Varsity Swim & Dive Team, Four year member, 08/01/16 - 05/01/20
- Austin College Varsity Swim & Dive Team, Most Improved, 08/01/16 - 05/01/17
- Academic All-American-selected by National Interscholastic Swimming Coaches Association, 08/01/15 - 05/01/16
Timeline
Surgery Scheduler
All Star Orthopedics of Austin
07.2024 - Current
Management Trainee
All-Star Orthopedics of Austin
06.2020 - 07.2024
Summer/Holiday Intern
12.2019 - 01.2020
All-Star Orthopedics of Austin
01.2018 - 01.2019
Bachelor of Arts Degree - Business Administration, Studies in Health Care Administration
Austin College
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