Thomas Roberts
Summary
Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Several years of engaging with customers and providing friendly, outgoing and detailed customer service. Extensive knowledge of digital marketing tools and well-versed in creating product listings and researching products. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ecommerce Specialist
JCM Computers
07.2021 - Current
- Maintained working knowledge of company products, services and promotions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Used and is proficient with the Sixbit ecommerce platform
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Picked orders, scanned products and packed boxes.
- Listed and tested various incoming products.
- Carried out product research & price matching with other product sales.
- Created comprehensive lists of product serial numbers & inventory using Microsoft Office applications.
Food Clerk
Stop And Shop Supermarket
09.2020 - 07.2021
- Arranged items in display cases to promote sales.
- Assisted customers in finding proper products and offering suggestions.
- Labeled and scanned customer food items to complete sales.
- Demonstrated advanced product knowledge, item locations, pricing and stock levels.
- Assisted in managing product counts and audits.
- Pleasantly greeted customers and provided prompt and courteous service.
- Prepared orders for customers without delay to deliver excellent service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Removed trash, swept, and mopped floors for professional appearance.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Retrieved items for customers and verified prices.
Education
High School Diploma -
South Shore Vocational Technical Highschool
Hanover, MA05.2021
Skills
- Critical Thinking
- Problem-Solving Ability
- Microsoft Office
- Microsoft Excel
- Time Management
- Strong attention to detail & accuracy
- Team Player
- Order Processing
- Administrative Support
- Data Evaluation
- Research
- Documentation
Certification
- Microsoft MTA Networking Fundamentals
- Microsoft MTA Operating System Fundamentals
Timeline
Ecommerce Specialist
JCM Computers
07.2021 - Current
Food Clerk
Stop And Shop Supermarket
09.2020 - 07.2021
High School Diploma -
South Shore Vocational Technical Highschool
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