Thomas Robinson
Marietta,GA
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Attorney's Assistant
Self Employed Writer
Marietta, GA
01.2021 - Current
- Drafted legal documents for various cases and ensured compliance with regulations.
- Researched case law and legal precedents to support attorney's arguments.
- Organized case files and maintained an efficient filing system for easy access.
- Assisted in preparing for court hearings by compiling necessary evidence and materials.
- Coordinated schedules and appointments between attorneys, clients, and witnesses.
- Reviewed documents for accuracy and relevance before submission to courts.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Customer Support Specialist
Salvation Army Family Store
Atlanta, Georgia
08.2012 - 01.2021
- Assisted customers with inquiries and product information in a friendly manner.
- Managed inventory levels for merchandise to ensure availability for shoppers.
- Processed transactions accurately and efficiently at the point of sale.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with team members to organize store displays effectively.
- Provided training support to new staff on customer service protocols.
- Maintained cleanliness and organization of store areas for a welcoming environment.
- Engaged in community outreach initiatives to promote store services and events.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Recorded all customer interactions into the database system accurately and completely.
- Created detailed reports on customer feedback for management review.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Education
J.D. - Law
Howard University School of Law
Washington DC , DC 08.1979 - 05.1982
Skills
- Legal research
- Document drafting
- Compliance assurance
- Case file organization
- Court preparation
- Client communication
- Appointment coordination
- Attention to detail
- Team collaboration
- Analytical thinking
- Legal research and writing
- Legal/Court processes
- Document editing
- Order and request filing
- QuickBooks pro
Timeline
Attorney's Assistant
Self Employed Writer
01.2021 - Current
Customer Support Specialist
Salvation Army Family Store
08.2012 - 01.2021
J.D. - Law
Howard University School of Law
08.1979 - 05.1982