Thomas Rogers
Spokane,WA
Summary
Seasoned General Manager with a proven track record at several Spokane Restaurant's, adept in inventory management and customer satisfaction. Spearheaded a team of over 25, enhancing operational efficiency and fostering client relations. Skilled in Microsoft Office and team motivation, consistently achieving and surpassing sales targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager /Restaurant Server
The Original Pancake House - Dc Metro Area
Spokane, WA
06.2024 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Produced thorough, accurate and timely reports of project activities.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Cleaned tables and chairs to prepare dining area for next customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Informed customers of daily specials and signature menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
General Manager
Comedy Club
Spokane, WA
08.2023 - 01.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, interviewed and hired qualified staff for open positions.
General Manager
Shari's Cafe and Pies
Spokane, US
08.2022 - 08.2023
- Managed daily operations of north Spokane site and provided support at three additional locations.
- Presented comprehensive daily reports for sales, labor, and cost of goods sold to upper management.
- Accustomed to high-pressure situations in fast-paced environments.
General Manager
Incrediburger and eggs
Spokane, US
02.2019 - 08.2022
- Oversee operations and maintenance of a thriving restaurant and food truck.
- Supervised daily operations of a staff comprising 12 servers and 15 cooks.
- Streamlined processes to enhance operational effectiveness.
Manager
Schloskys deli
Spokane Valley, US
08.2018 - 10.2019
- Coordinated smooth functioning of all prep tasks during day shift.
Manager on Duty
Broadway diner
Spokane Valley, US
03.2018 - 02.2019
- Directed routine operational activities
- Supervised daily operations of 3-5 servers and employees.
- Created sales analysis reports.
- Participated in hiring activities and coordinated schedules.
Inserter
Coeur d'Alene Press
Coeur d'Alene, US
11.2017 - 08.2018
- Ensured accurate assembly and timely dispatch of newspaper shipments.
Apprentice Painter
Defender painting
Spokane Valley, US
02.2014 - 12.2017
- Conducted comprehensive prep work encompassing power washing and surface masking.
- Painted interior and exterior surfaces of residential properties.
Front Desk Clerk and Groomer
Fur falls Grooming
Post Falls, US
01.2013 - 08.2015
- Managed front counter operations at grooming shop, overseeing sales transactions and customer interactions.
- Helped in grooming and bathing on a part-time basis when needed.
Education
High school or equivalent -
East Valley High School
Spokane Valley, WA06.2014
Skills
- Budget assistance
- Consulting
- Microsoft office expertise
- Recruitment and hiring
- Customer service and satisfaction
- Orientation and training
- Inventory management
- Time management
- Cost control
- Multitasking and organization
- Team motivation
- Client relations
- Profit and loss
- Team member support
- POS operation
Certification
Food Handler Certification
Assessments
- Work style: Reliability, Proficient, 11/01/22, Tendency to be reliable, dependable, and act with integrity at work.
- Basic maintenance and repair, Proficient, 11/01/22, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.
- Supervisory skills: Motivating & assessing employees, Proficient, 02/01/24, Motivating others to achieve objectives and identifying improvements or corrective actions.
- Restaurant manager, Completed, 04/01/22, Managing restaurant staff and meeting customer expectations.
- Management & leadership skills: Impact & influence, Proficient, 01/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives.
- Working with MS Word documents, Proficient, 12/01/22, Knowledge of various Microsoft Word features, functions, and techniques.
Personal Information
Authorized To Work: US for any employer
Timeline
Assistant Manager /Restaurant Server
The Original Pancake House - Dc Metro Area
06.2024 - Current
General Manager
Comedy Club
08.2023 - 01.2024
General Manager
Shari's Cafe and Pies
08.2022 - 08.2023
General Manager
Incrediburger and eggs
02.2019 - 08.2022
Manager
Schloskys deli
08.2018 - 10.2019
Manager on Duty
Broadway diner
03.2018 - 02.2019
Inserter
Coeur d'Alene Press
11.2017 - 08.2018
Apprentice Painter
Defender painting
02.2014 - 12.2017
Front Desk Clerk and Groomer
Fur falls Grooming
01.2013 - 08.2015
Food Handler Certification
High school or equivalent -
East Valley High School
Similar Profiles
Emma HuddlestoneEmma Huddlestone
Server at The Original Pancake House - Dc Metro AreaServer at The Original Pancake House - Dc Metro Area
Emma HuddlestoneEmma Huddlestone
SERVER at The Original Pancake HouseSERVER at The Original Pancake House
Amber VallejoAmber Vallejo
Restaurant Manager at The Original Pancake House - DFWRestaurant Manager at The Original Pancake House - DFW