Thomas Romereau
Santa Fe,NM
Summary
Continuing to expand my knowledge in an ever growing field of computers and technology.
Overview
21
21
years of professional experience
Work History
Wireless Tech Lead
Pojoaque Pueblo IT Department
Pojoaque, New Mexico
02.2019 - Current
- Remove malware, viruses and other threats from laptops and desktop systems.
- Upload new software and operating systems, roll out updates and apply patches to operating systems upon release to prevent security vulnerabilities
- Respond to support requests from end users and walk individuals through basic troubleshooting tasks.
- Install network printers, scanners, switches, routers, and security cameras
- Program, install, and troubleshoot end to end radios for internet for both government and ISP customers.
- Project manager for trenching and burying hundreds of feet of conduit and vaults for fiber installation. This was for two projects for government needs and Starbucks. This entailed sight survey, material sourcing and purchasing, project planning, renting equipment, team member scheduling, meeting deadlines, following all safety guidelines, and remaining OSHA compliant.
- Auditing of company assets.
- Basic office troubleshooting for computers, network printers, cameras, and external peripheral devices.
- Set up and run a PA, speakers, projectors and computers for council meetings. This includes running the presentations, broadcasting through Zoom, recording audio, and using a mixer to maintain audio levels.
- Reconciliation to ensure there are no discrepancies within company files and records.
Customer Service Associate
FedEx Office Print & Ship Center
Santa Fe, NM
11.2012 - 04.2015
- Maintain a safe, clean, and orderly work environment.
- Multi-task to keep all projects running effectively and efficiently.
- Created duplications of confidential documents, which included copying, hole punching, collating, and binding.
- Resolve any customer's issues quickly and satisfactory.
- Being conscious of and meeting project deadlines.
Server
Vinaigrette
Santa Fe, NM
07.2016 - 12.2017
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Promoted items on beverage lists and restaurant specials.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Effectively describing menu items and identifying wine pairings.
Barista
Starbucks Coffee Company
Santa Fe, NM
08.2005 - 07.2011
- Provide exceptional customer service in a fast paced environment.
- Responsible for balancing cash drawer and making a daily deposit.
- Receive and rotate stock.
- Maintain regular and consistent attendance and punctuality.
Education
Associate of Science - Engineering Technologies
Santa Fe Community College
Santa Fe, NM06-2024
Bachelor of Science - Information Engineering Technology (In Progress)
Northern New Mexico College
Española, NMSkills
- Exceptional communication skills
- Ability to make decisions and solve problems
- High Quality of Service
- Proficient in computer software, including Windows OS, Microsoft software suite, and POS systems
- Informative And Helpful
- Technical problem solving
- Creative and Innovative
- Agile methodology
Timeline
Wireless Tech Lead
Pojoaque Pueblo IT Department
02.2019 - Current
Server
Vinaigrette
07.2016 - 12.2017
Customer Service Associate
FedEx Office Print & Ship Center
11.2012 - 04.2015
Barista
Starbucks Coffee Company
08.2005 - 07.2011
Associate of Science - Engineering Technologies
Santa Fe Community College
Bachelor of Science - Information Engineering Technology (In Progress)
Northern New Mexico College