Thomas Ross
Benton,AR
Summary
Dynamic operations manager with a proven track record at Pizza Hut, excelling in strategic planning and inventory management. Skilled in fostering positive team environments and enhancing customer service, leading to increased profitability and operational efficiency. Recognized for implementing effective policies that improved compliance and reduced waste, ensuring high-quality standards.
Overview
22
22
years of professional experience
Work History
Manager of Operations
Sonic
04.2004 - 03.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Bartender Shift Manager
Electric Cowboy
09.2018 - 06.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
General Manager
Pizza Hut
11.1999 - 03.2004
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Marquette Senior High School
Marquette, MI1998
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Inventory management
- KPI tracking
- Policy implementation
- Vendor management
Timeline
Bartender Shift Manager
Electric Cowboy
09.2018 - 06.2020
Manager of Operations
Sonic
04.2004 - 03.2022
General Manager
Pizza Hut
11.1999 - 03.2004
High School Diploma -
Marquette Senior High School
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