Thomas Rossman
Bayside,NY
Summary
Manager with 32 years of experience in the New York area; sports bars, lounges, nightclubs, and upscale after work bar-restaurants. Seeking a position where I can utilize my experience and social skills, as well as my extensive management and operational experience, to the best of my ability, while demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
34
34
years of professional experience
Work History
Manager, Bartender, Security
Tavern On Readw
New York, NY
09.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Manager
Hudson Station
New York, NY
12.2010 - 07.2022
- Up-scale West Side sports bar and restaurant with a capacity of approximately 450 people
- Management duties consisted of supervising a staff of over 45 employees, including hiring new staff, training, discipline and firing, and scheduling
- Duties also included maintaining inventory, controlling costs, maintaining liquor cost below 25%, forging and sustaining positive relationships with third party sales representatives, negotiating new contracts, managing accounts payable and receivable, administering bank accounts, implementing and maintaining payroll system
- Participated in the design and the construction of the establishment including all upgrades and renovations
- Management duties include supervising nightly staff, responsibility for settling daily receipts, positive interaction and dispute resolution with all guests as well as law enforcement
- Assisted Chef with menu, including item selection, seasonal updates and introducing new options.
Owner – Manager
Red Sky Bar & Lounge
New York, NY
12.2004 - 03.2011
- Mid-town bar, lounge, restaurant with a capacity of approximately 400 people
- Consistently voted a Zagat’s Mid-town “Hot Spot”
- Management duties consisted of supervising a staff of over 35 employees, including hiring new staff, training, discipline and firing, and scheduling
- Duties also included maintaining inventory, controlling costs, maintaining liquor cost below 25%, forging and sustaining positive relationships with third party sales representatives, negotiating new contracts, managing accounts payable and receivable, administering bank accounts, implementing and maintaining payroll system
- Participated in the design and the construction of the establishment including all upgrades and renovations.
NYC – Manager
Bullpen
New York, NY
04.2007 - 12.2010
- Upper East Side sports bar and restaurant with a capacity of approximately 150 people
- Duties consisted of nightly management including supervising nightly staff, responsibility for settling daily receipts, positive interaction and dispute resolution with all guests as well as law enforcement.
Owner – Manager
Turtle Bay East
East Quogue, NY
05.2002 - 04.2008
- Hampton’s nightclub with a capacity of approximately 1500 people
- Management duties consisted of supervising a staff of over 40 employees, including hiring new staff, training, discipline and firing, and scheduling
- Duties also included maintaining inventory, controlling costs, maintaining liquor cost below 25%, forging and sustaining positive relationships with third party sales representatives, and negotiating new contracts.
Manager
Sutton Place Bar and Restaurant
New York, NY
12.1997 - 03.2002
- Upscale mid-town after work bar and restaurant
- Management duties consisted of supervising a staff of over 50 employees, including hiring new staff, training, discipline and firing, and scheduling
- Duties also included maintaining inventory, controlling costs, maintaining liquor cost below 25%, forging and sustaining positive relationships with third party sales representatives, negotiating new contracts, managing accounts payable and receivable, administering bank accounts, designing, implementing, and maintaining Micros system
- Participated in the design and the construction of the establishment including all upgrades and renovations.
Manager
Mantra Lounge
New York, NY
08.1996 - 12.1997
- Upscale nightclub and lounge
- Bartender for an eclectic group of promoters specializing in different drink menus
- Management duties consisted of supervising a staff of over 20 employees, including hiring new staff, training, discipline and firing, and scheduling
- Duties also included maintaining inventory, controlling costs, maintaining liquor cost below 25%, forging and sustaining positive relationships with third party sales representatives, negotiating new contracts, managing accounts payable and receivable, and administering bank accounts
- Also negotiated event party contracts
- Participated in the design and the construction of the establishment including all upgrades and renovations.
Barback – Bartender – Security
Seaport
Hampton Bays, NY
06.1993 - 08.1997
Manager
J.L. Sullivan’s
New York, NY
08.1996 - 12.1997
- Upper East Side Sports Bar
- Management duties consisted of supervising a staff of over 20 employees, including hiring new staff, training, discipline and firing, and scheduling
- Duties also included maintaining inventory, controlling costs, maintaining liquor cost below 25%, forging and sustaining positive relationships with third party sales representatives, negotiating new contracts, managing accounts payable and receivable, administering bank accounts, and negotiating event party contracts.
Manager – Bartender – Security
Alumni Hall
Bronx, NY
09.1995 - 06.1997
Bartender – Security
BRYC Lantern
Bronx, NY
09.1990 - 06.1994
Education
New York State Security License - Security And Protective Services
Continuum Security Consultants Inc
Jamaica, NY04-2024
Food Handler's License
NYC Department Of Health
2004
Fordham University
06.1994
Skills
- Multiple POS systems
- Project Management
- Staff Development
- Managing Operations and Efficiency
- Complex Problem Solving
- Recruitment and Hiring
- Hiring and Training
- Staff Training
- Cost Control
- Problem Resolution
- Documentation and Reporting
- Teamwork and Collaboration
- Issue and Conflict Resolution
- Business Unit Oversight
- Customer Service
- Professional and Courteous
- Good Judgment
- Decision Making
- Calm Under Pressure
- Interpersonal Relations
- Identification verification
- General security
- Detail Oriented
- High level of integrity
- Shift work experience
- Conflict resolution techniques
- Conflict de-escalation
- Night and Safe Deposit Procedures
References
References available upon request
Interests
Hobbies: Rugby (Capt. Fordham University), Scuba Diving, Saltwater Aquariums, History, Golf, World Travel
Timeline
Manager, Bartender, Security
Tavern On Readw
09.2022 - Current
Manager
Hudson Station
12.2010 - 07.2022
NYC – Manager
Bullpen
04.2007 - 12.2010
Owner – Manager
Red Sky Bar & Lounge
12.2004 - 03.2011
Owner – Manager
Turtle Bay East
05.2002 - 04.2008
Manager
Sutton Place Bar and Restaurant
12.1997 - 03.2002
Manager
Mantra Lounge
08.1996 - 12.1997
Manager
J.L. Sullivan’s
08.1996 - 12.1997
Manager – Bartender – Security
Alumni Hall
09.1995 - 06.1997
Barback – Bartender – Security
Seaport
06.1993 - 08.1997
Bartender – Security
BRYC Lantern
09.1990 - 06.1994
New York State Security License - Security And Protective Services
Continuum Security Consultants Inc
Food Handler's License
NYC Department Of Health
Fordham University
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