Thomas Rota
Miami,FL
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at “GRAND PALLADIUM” by prioritizing tasks and collaborating effectively. A quick learner with a strong work ethic, I specialize in problem-solving and multitasking, ensuring operational efficiency and fostering teamwork.
Overview
7
7
years of professional experience
Work History
Food Runner
“GRAND PALLADIUM” 5 Star Hotel Ibiza
05.2023 - 10.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Food Delivery Driver
“SATE HOUSE” Restaurant Ibiza
05.2022 - 10.2022
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Restaurant Waiter
“DA VITTORIO” 1 Star Restaurant Bergamo
02.2018 - 04.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Tecnico Meccatronico -
BETTY AMBIVERI
Bergamo, ItaliaSkills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Effective multitasking
- Customer service
- Strong teamwork
- Problem-solving
Timeline
Food Runner
“GRAND PALLADIUM” 5 Star Hotel Ibiza
05.2023 - 10.2024
Food Delivery Driver
“SATE HOUSE” Restaurant Ibiza
05.2022 - 10.2022
Restaurant Waiter
“DA VITTORIO” 1 Star Restaurant Bergamo
02.2018 - 04.2021
Tecnico Meccatronico -
BETTY AMBIVERI
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