Summary

Overview

Work History

Education

Skills

Timeline

Thomas Roybal

Summary

Dynamic Area Operations Manager at Champion Window and Home Exterior, recognized for enhancing customer satisfaction and boosting team morale. Proven expertise in performance analysis and operations management, streamlining processes to achieve significant cost savings. Adept at staff training and fostering collaboration, ensuring high productivity and exceptional service delivery.

Overview

years of professional experience

Work History

Area Operations Manager

Champion Window and Home Exterior

10.2020 - 05.2025

Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
Enhanced customer satisfaction through focused staff training and regular performance evaluations.
Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
Improved overall operational efficiency by streamlining processes and implementing new systems.
Developed processes to save on costs and prevent losses.
Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Project Manager

Dreamstyle Remodeling

01.2019 - 03.2020

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

Service Manager

Glass Doctor Of Denver

02.2017 - 01.2019

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.

Owner Operator

Freedom Contracting

04.2015 - 01.2017

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Installer

The Glass Rack

01.1995 - 03.2015

Laid out materials and system components to prepare for installation.
Operated tools, equipment, and machinery according to safety standards.
Installed complete systems at new residential and business construction sites.
Enhanced customer satisfaction by providing timely and accurate installations.
Calculated materials and time needed for each job.
Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
Ensured high-quality results by consistently following manufacturer specifications during installations.