Thomas Royce
Oklahoma City,OK
Summary
Driven leader with a proven track record at Academy Sports and Outdoors, enhancing team performance and customer satisfaction through effective coaching and operations management. Excelled in fostering a positive work environment and streamlining workflows, demonstrating exceptional skills in workplace safety and performance improvement.
Overview
4
4
years of professional experience
Work History
Team Lead
Academy Sports and Outdoors
07.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Assistant Manager
Dollar Tree Stores
10.2020 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Complaint resolution
- Operations Management
Timeline
Team Lead
Academy Sports and Outdoors
07.2023 - Current
Assistant Manager
Dollar Tree Stores
10.2020 - 07.2023
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