Thomas Ruddy

An employee of WNYs only community blood center and federally designated organ, eye, and tissue procurement agency..

-Approach Families of decedent to discuss eye and/or tissue donation. Then complete legal documents with family to facilitate the donation process.

-Input donor data into computer system, including making notes of every point of contact.

-Communicate with coroners, funeral home directors, and ME's regarding eye and tissue donation.

-Answer incoming calls and complete the screener process as needed.

• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

In accordance with state and federal regulations, DHs assist in the pharmacist, under direct supervision.

-Obtains patient and drug information.

-Handled telephone calls with customers and physicians.

-Input patient and drug data, fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs.

• Offered supportive counseling and crisis intervention to individuals in crisis.
• Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
• Evaluated individuals based on mental and physical parameters discovered through interviews and standardized assessments.

• Trained and supervised team of customer service representatives in providing quality service to customers.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

• Maintained and ordered supplies for activities.
• Developed and implemented themes and activities for children between ages of 6m and 14yrs.
• Maintained individual child records, program records and completed various reports.
• Conducted clinical observations in classroom and during activities, noting emotional and behavioral health.
• Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.

• Analyzed problems and worked with teams to develop solutions.
• Sorted and organized files, spreadsheets, and reports.
• Participated in workshops and presentations related to projects to gain knowledge.

• Cleaned and sanitized cages and living areas to promote health and wellbeing.
• Kept animals healthy and socialized by providing regular exercises and walks.
• Assisted with adoption process by providing information about animals to potential adopters.