Thomas Ruggiero
Norwood,NC
Summary
Reliable, hard working and mature candidate looking for a full time career position with a company where I can progress and learn new skills and product knowledge.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager to secure an entry-level position and ready to help the team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deli Clerk
Ingles Supermarkets
08.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Assistant Deli Manager
Food Lion
03.2022 - 08.2023
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
Assistant Manager
Tractor Supply Company
02.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored security to protect employees, customers and property.
Cook
Burger King
10.2021 - 01.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Automotive Lube Technician
Walmart
09.2019 - 10.2021
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Suggested additional services to customers in order to meet upsell goals.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Checked fluids, tires, brakes, and other systems as part of 10 point inspection.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Safeguarded the environment through responsible disposal of used oil, filters, batteries, and other hazardous materials according to local regulations.
- Developed expertise in various manufacturer specifications to provide tailored recommendations for each vehicle''s unique service requirements.
- Greeted customers and answered questions about oil changes and other services.
- Promoted safe driving habits by performing routine tire pressure checks, alignments, and rotations as needed for proper vehicle performance.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Maintained a clean and organized work environment for optimal efficiency and safety.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Customer Service Representative, cashier, delivery
Lowe's Home Improvement
08.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Lowe's Home Improvement Inc
02.2018 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
KITCHEN MANAGER,SHIFT LEADER
SCHLOTZSKY'S DELI (919) 462-9481
01.2010 - 12.2018
- Opened and closed the restaurant
- Trained new employees
- Balanced the cash Registers
- Unload the truck orders
- Cashier
- Prepared menu items
- Cleaning the restaurant
- Adhere to Safe Food regulations
- Bank deposit at end of shift.
- Mentored and trained new team members
CASHIER, BAKER
BOJANGLES - (919) 362-1416
08.2013 - 01.2014
- Cashier
- Line cook
- Receiving and unloading weekly deliveries
- Cleaning the restaurant.
- Welcomed customers and helped determine their needs.
Education
ASSOCIATES - WELDING
WAKE TECH COMMUNITY COLLEGE
Associate of Applied Science - HVAC Installation And Repair
Cape Fear Community College
Wilmington, NCSkills
- Customer Service
- Work area cleanliness
- Strong Work Ethic
- Use of Tools and Equipment
- Honesty and Integrity
- Money handling abilities
- Microsoft Office
- Receiving support
- Cashier (8 years)
- Kitchen Manager (3 years)
- Customer Service (8 years)
- Food Safety (8 years)
Certification
Certificate in Welding, Wake Tech Community College, Present
Additional Information
SKILLSKitchen Management Experience (3 years), Management Skills (3 years), Safe Food Handling (3 years),Cashier (5 years), Customer Service Skills (5 years)Kitchen Manager/Team Leader at Schlotzsky's Deli in Apex, N.C.LEADERSHIP SKILLSLead a team with various job responsibilities, insuring standards were met and customers were satisfied. Maintain the cleanliness of the restaurant and that the Health and Sanitation standards for food safety were met.
Timeline
Deli Clerk
Ingles Supermarkets
08.2023 - Current
Assistant Deli Manager
Food Lion
03.2022 - 08.2023
Assistant Manager
Tractor Supply Company
02.2022 - 11.2022
Cook
Burger King
10.2021 - 01.2022
Automotive Lube Technician
Walmart
09.2019 - 10.2021
Customer Service Representative, cashier, delivery
Lowe's Home Improvement
08.2019 - Current
Sales Associate
Lowe's Home Improvement Inc
02.2018 - 07.2019
CASHIER, BAKER
BOJANGLES - (919) 362-1416
08.2013 - 01.2014
KITCHEN MANAGER,SHIFT LEADER
SCHLOTZSKY'S DELI (919) 462-9481
01.2010 - 12.2018
ASSOCIATES - WELDING
WAKE TECH COMMUNITY COLLEGE
Associate of Applied Science - HVAC Installation And Repair
Cape Fear Community College
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