Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thomas Sainsbury

Thomas Sainsbury

Winter Park,FL

Summary

Customer centric and data driven operational leader with experience collaborating & driving strategic initiatives cross organizationally to improve process efficiency and customer experience. I help companies make decisions by visualizing data, providing sound insights and recommendations. Also, being able to manage multiple projects autonomously and switch between initiatives seamlessly. Strong believer in transparency, collaboration, and communication for success at every level. I also have experience navigating acquisition/mergers regarding alignment of tech stack and the creation/enablement of scalable processes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Operations Manager

Bolt On Technology
10.2020 - Current
  • Results-driven Business Operations Manager with experience in both consulting and high-paced start-up environments
  • Adept at leveraging analytical skills to tackle complex problems and drive strategic initiatives
  • Proven ability to thrive in unstructured settings, translating vague challenges into actionable plans and executing projects with precision while navigating ambiguity
  • Recognized for a process-oriented mindset, exceptional leadership, and a collaborative approach, with a track record of successful cross-functional teamwork
  • Skilled in project management, guiding initiatives from conception to launch
  • A self-starter who excels in problem-solving and is committed to continuous improvement for business success.

Customer Success manager Enterprise

ABS Communications
05.2018 - 10.2020
  • Established a trusted advisor relationship to determine the client's needs, sell value, and create engagement
  • Developed relationships with Omnichannel partners of the business to drive sales
  • Created tailored customer success strategies based on clients' initial needs and future OKR's
  • Managed and coached teams through multiple opportunities through sequential stages of the customer lifecycle (pre-boarding, onboarding and post onboarding)
  • Achieves targeted quotas by developing sales forecasts that drive business goals by utilizing the company's CRM
  • Focus on SaaS and integrating software to mobile endusers (mobile workforce) as well as hardened networks.

Account Executive

AT&T (One Touch Direct)
12.2015 - 05.2018
  • Worked with organizational partners to sell AT&T's full-scale business arrangements
  • Acted as an advisor to businesses offering solutions through creative problem solving within AT&T suite of business solutions
  • Exceed sales goals by managing the entire customer life cycle from networking through ongoing account servicing
  • Able to manage a portfolio of (one to many) high-touch clients.

Education

Associate of Science -

Pasco Hernando State College
New Port Richey, FL
05.2022

Skills

  • Project Management
  • Operations Management
  • Microsoft Office proficient
  • Staff Management
  • Data Analytics
  • Effective Communication

Certification

  • Six Sigma Green Belt (CSSGB), Management & Strategy Institute
  • Project Management (PMEC), Management & Strategy Institute
  • Certified Customer Success Manager (CCSM), Success Coaching
  • Data Analyst Certificate, Google

Timeline

Business Operations Manager

Bolt On Technology
10.2020 - Current

Customer Success manager Enterprise

ABS Communications
05.2018 - 10.2020

Account Executive

AT&T (One Touch Direct)
12.2015 - 05.2018

Associate of Science -

Pasco Hernando State College

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Thomas Sainsbury