Thomas Salisbury
Saratoga Springs,UT
Summary
Dynamic leader with a proven track record at Verizon Connect and BYU-Idaho, specializing in Project Management and Relationship Building. Excelled in driving business growth, enhancing operational efficiency by implementing strategic solutions, and fostering strong client and team relationships. Achieved significant performance improvements through effective staff management and development.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Business Owner
Verizon Connect
08.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Reduced operational costs by reducing average handle times by 10% while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's support processes.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
Adjunct Professor
BYU-Idaho
09.2016 - Current
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Taught Project Management courses, providing instruction to up to 40 undergraduate students each semester.
- Developed curriculum standards, lesson plans and syllabi.
- Used exams, quizzes and assignments to assess student comprehension.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Managed student performance using automated reporting system, leveraging data to identify student learning needs and create action plans to overcome learning deficiencies.
- Taught diverse student population by employing various learning styles and abilities.
- Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
- Built strong rapport with students through class discussions and academic advisement.
- Created materials and exercises to illustrate application of course concepts.
- Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
- Assessed students' progress and provided feedback to enhance learning.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
Senior Project Manager
Verizon
04.1996 - 08.2021
- Managed telecom construction and deployment for up to 2500 client locations.
- Partnered with project team members to identify and quickly address problems.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Established and managed change management processes to fulfill successful project transitions.
- Facilitated workshops to collect project requirements and user feedback.
- Analyzed project performance data to identify areas of improvement.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Education
PMP - Project Management
Project Management Institute
Salt Lake City05-2011
Master of Science - Project Management
Keller Graduate School of Management
Denver, CO05-2010
MBA - Business
Regis University
Denver, CO05-2008
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ05-2004
Skills
- Project Management
- Change Management
- Performance and Process Improvement
- Work Planning and Prioritization
- Driven and Determined
Certification
PMP
ITIL
PSM
Timeline
Business Owner
Verizon Connect
08.2021 - Current
Adjunct Professor
BYU-Idaho
09.2016 - Current
Senior Project Manager
Verizon
04.1996 - 08.2021
PMP
ITIL
PSM
PMP - Project Management
Project Management Institute
Master of Science - Project Management
Keller Graduate School of Management
MBA - Business
Regis University
Bachelor of Science - Information Technology
University of Phoenix
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