Sanchez Thomas
Austin,TX
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding's customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Developed strong communication and problem-solving abilities in fast- paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Property Manager
SNS Management LLC
07.2021 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sales Coordinator
AC Marriott
07.2021 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
Sales Manager
Cobb Luxury Theaters & Cinebistro
10.2015 - 03.2017
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
Education
Real Estate License
Hondros Career College
01.2024
BA - Communications
University of Toledo
Toledo, OH01.2015
Wedding Planner License
Penn Foster Career College
01.2011
Skills
● Miscroft Word, Excel & PowerPoint
● Verbal and written communication
● Staff management
● Complex Problem-solving
● Staff training and development
● Google Workspace
● Sale & Marketing
● Problem-solving
● Accountable
● Organized
● Goal oriented
● Cold calling
● Data entry
● Complaint handling
● Problem resolution
● Payment processing
Timeline
Property Manager
SNS Management LLC
07.2021 - Current
Sales Coordinator
AC Marriott
07.2021 - Current
Sales Manager
Cobb Luxury Theaters & Cinebistro
10.2015 - 03.2017
BA - Communications
University of Toledo
Real Estate License
Hondros Career College
Wedding Planner License
Penn Foster Career College
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