Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Thomas Sandage

Belleville,IL

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

Telecommunicator

ST CLAIR COUNTY EMA/CENCOM
08.2022 - Current
  • Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
  • Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.

Federal Officer

Department Of Homeland Security, TSA
06.2018 - 05.2022
  • Created and filed reports on investigative activities.
  • Worked with other agencies to ensure safety of all travelers, staff and general public in any airport.
  • Trained in behavioral detection as a dual officer.
  • Everyday checkpoint operations including National Debriefings of everyday threats and SOP changes.
  • AIT body scans, Xray ops, Personal Property Search, and checked baggage scanning and searches.

Fire Equipment Tech

Fire Appliance Inc/Cintas Fire Protection
07.2004 - 02.2017
  • Troubleshot equipment failures and remedied problems to restore functionality.
  • Performed frequent inspections of company equipment and corrected malfunctioning equipment.
  • Maintained documentation of equipment maintenance tasks, new installations and repair procedures.
  • Understood and read technical manuals and blueprints.
  • Assessed machinery in need of repair, identified issues and implemented corrective actions to achieve quick resolution and return to service.
  • Complied with company policies, safety requirements and best practices to protect people, equipment and operations.
  • Used operational manuals, maintenance records and forums to gain troubleshooting insight for complex issues.
  • Calculated bills according to record of repairs made, labor time and parts used.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Volunteer Firefighter/Assistant Chief

Villa Hills Fire Department
10.1997 - 04.2016
  • Planned, directed, and controlled execution of administrative and compliance activities.
  • Implemented cross-trainings in other operations department responsibilities to cover duties for absent teammates.
  • Allocated duties and activities of personnel, routinely inspect employee's equipment, appearance and work methods.
  • Identified areas of personnel deficiency and took necessary action for correction.
  • Assumed active role in identifying opportunities to develop and implement projects which promoted organization's missions and functions.
  • Disciplined personnel and initiate disciplinary measures as defined by SOPs.
  • Implemented variety of process improvement initiatives by restructuring organization, retraining and establishing performance goals.
  • Participated in monthly training on latest technology trends and products in industry.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Certificate Of Federal Law - Dual Function Officer, Transportaion Security

Federal Law Enforcement Training Centers FLETC
Glenco, GA
07.2019

No Degree - Firefighting/Fire Science/Hazmat Ops/Fire Officer

Southwestern Illinois College
Belleville, IL
07.2001

High School Diploma -

Belleville Township West High School
Belleville, Il
06.1998

Skills

  • Voice and Data Technology
  • Efficient Service
  • Information Intake
  • Multi-Line Telephone Systems
  • Telecommunications Equipment
  • Service Delivery
  • Information Documentation
  • Emergency Medical Dispatching
  • Data Entry
  • Dispatcher Monitoring
  • Knowledge Base
  • Emergency Call Routing
  • Computer-Aided Dispatching

Timeline

Telecommunicator

ST CLAIR COUNTY EMA/CENCOM
08.2022 - Current

Federal Officer

Department Of Homeland Security, TSA
06.2018 - 05.2022

Fire Equipment Tech

Fire Appliance Inc/Cintas Fire Protection
07.2004 - 02.2017

Volunteer Firefighter/Assistant Chief

Villa Hills Fire Department
10.1997 - 04.2016

Certificate Of Federal Law - Dual Function Officer, Transportaion Security

Federal Law Enforcement Training Centers FLETC

No Degree - Firefighting/Fire Science/Hazmat Ops/Fire Officer

Southwestern Illinois College

High School Diploma -

Belleville Township West High School
Thomas Sandage