Thomas Saulsberry
Argyle,TX
Summary
"WSET" Level 1-3 wine awards, Reliable individual proudly offering over 10 years years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
EXCEL ( 4 years) HTML (3 years) INTERNET EXPLORER (10+ years) LEADERSHIP SKILLS (6 years) MICROSOFT WORD (10+ years) Restaurant Server (10+ years) Host (3 years) Waiter (10+ years) Barback (2 years) Busser Bartending (10+ years) Mixologist (10+ years) Restaurant Experience (10+ years) Math Restaurant Management Algebra Computer Literacy Basic Math POS Writing Skills Product Demos Tutoring Management Awards
Overview
19
19
years of professional experience
Work History
Bar Manager
The Villa Azur Restaurant, Bar Dallas
Dallas, TX
02.2021 - Current
- Recruit, interview, hire and train new bar staff employees
- Handle customer complaints
- Advertise daily, weekly, and monthly promotions of bar
- Ensure staff follow all food control and safety regulations
- Create employee schedules based on expected customer numbers
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Consulted with managers to organize special events and promotions.
- Checked ID cards and verified bar guests were of legal age.
- Took customer orders and capitalized on opportunities to sell special beverages and food options.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Crafted special drink and cocktail menu items for seasonal offerings
Certified Designated Bartender/ Server Trainer
Olive Garden DARDEN
Lewisville, TX
05.2016 - 03.2022
- Opening and Closing Bar duties
- Customer Service Excellence and Beverage Expert
- Knowledgeable Sommelier, Wine Recommendations
- Before that:
- Food Service Runner/ Server
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
Restaurant Waiter
Cheesecake Factory
San Antonio, TX
01.2014 - 01.2016
- Food handling/ Presentation
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bar Manager/Bartender
Mimi's Cafe
San Antonio, TX
01.2010 - 01.2014
- Proven ability to handle challenges in a fast paced field-based environment by executing multiple tasks and complex mixology
- Flexibility in servicing guests in the restaurant as well as handling phone- in orders and gift card requests
- Mastering the art of mixology and recipes specially created by the Mimi's Café Corporation
- Ordering shipments of spirits and wine, beer orders, etc
- Producing high quality beverages while ensuring a safe working and guest experience environment.by facilitating safe work behaviors behind the bar and among team members.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Certified Designated Trainer of Mixology
Red Robin _ Rim
San Antonio, TX
08.2007 - 01.2010
- Training new team members and help with day to day manager functions
- As a leader in my department (Front of the House), continually seek and share knowledge with new and existing team members
- Contribute to an upbeat environment and efficient staff production.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Showtime Representative
HEB
San Antonio, TX
05.2003 - 01.2007
- Demonstrate and sell products to promote sales by educating and informing customers in product knowledge and the location of items
- Merchandising product in innovative and eye catching ways
- Coordinating with department managers for product displays.
Education
Bachelor of Arts - Fine arts - Music
The University of Texas At San Antonio
San Antonio, TX09.2020
Wine Steward
Wine Academy of Las Vegas
Las Vegas, NV06.2019
High School Diploma - Music
Interlochen Arts Academy
Interlochen, MI05.2003
Skills
- Certifications and Licenses
- TABC Certification
- April 2019 to April 2021
- Certification to sell/serve alcohol in the State of Texas
- Food Handler Certification
- Present
- Food Handler
- Bartender License
- Assessments
- Customer Focus & Orientation — Highly Proficient
- November 2019
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Bartending — Highly Proficient
- December 2019
- Understanding, pouring, and mixing drink orders
- Food Service: Customer Situations — Highly Proficient
- Ensuring customer satisfaction, prioritizing tasks, and suggesting products in food service setting
- Management & leadership skills:
- Impact & influence — Expert
- May 2019
- Adapting leadership style to accomplish goals using rational or emotional appeal
- Full results: Expert
- Supervisory skills: Motivating & assessing employees — Familiar
- October 2021
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Full results: Familiar
- Food safety — Highly Proficient
- May 2022
- Knowledge of proper food and equipment handling safety measures
- Restaurant manager — Proficient
- June 2022
- Managing restaurant staff and meeting customer expectations
- Full results: Proficient
- Management & leadership skills: Impact & influence — Highly Proficient
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Food service: Customer situations — Expert
- November 2021
- Ensuring customer satisfaction and prioritizing tasks in a food service setting
- Management & leadership skills: Planning & execution — Familiar
- Planning and managing resources to accomplish organizational goals
- Sales skills — Familiar
- Influencing and negotiating with customers
- Identifying and addressing customer needs in a food service setting
- General manager (hospitality) — Highly Proficient
- Solving group scheduling problems and reading and interpreting P&L statements
- Work style: Reliability — Highly Proficient
- July 2022
- Tendency to be reliable, dependable, and act with integrity at work
- Customer service — Expert
- Identifying and resolving common customer issues
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- Applicable Skills
- Computer - Basic personal computer Literacy -
- Microsoft Word, Excel, Visual Basic, Internet Explorer,
- Html
- Good communication, organization, and leadership skills
- Literacy in Basic math up to Calculus
- Strong analytical decision-making skills
- Issue Resolution
- Safe Work Practices
- Equipment Maintenance
- Staff Scheduling
- Delegating Assignments and Tasks
- Vendor Relations
- Performance Monitoring
- Customer Needs Assessments
- Money Handling
- Staffing and Sales Reporting
- Corrective Actions
- Team Leadership
- Performance Improvement
- Supply Ordering and Management
- Cocktail Knowledge
- Shift Scheduling
- Anticipating Problems
- Responsible Alcohol Service
- Investigating Complaints
- Safety and Sanitation Standards
- Bar Management
- Guest Interaction
- Work Assignments
- Customer Retention
- Morale Improvements
- Drink Preparation Knowledge
- Drink Consistency
- Food and Beverage Management
- Liquor Law Compliance
- Inventory Management Software
- Team Meetings
- Dining Room Management
- Operations and Procedural Knowledge
- Customer Preferences
Additional Information
- Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Bar Manager
The Villa Azur Restaurant, Bar Dallas
02.2021 - Current
Certified Designated Bartender/ Server Trainer
Olive Garden DARDEN
05.2016 - 03.2022
Restaurant Waiter
Cheesecake Factory
01.2014 - 01.2016
Bar Manager/Bartender
Mimi's Cafe
01.2010 - 01.2014
Certified Designated Trainer of Mixology
Red Robin _ Rim
08.2007 - 01.2010
Showtime Representative
HEB
05.2003 - 01.2007
Bachelor of Arts - Fine arts - Music
The University of Texas At San Antonio
Wine Steward
Wine Academy of Las Vegas
High School Diploma - Music
Interlochen Arts Academy
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