Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
47
47
years of professional experience
Work History
Car Delivery
Eide Auto Group
Pine City, MN
02.2017 - 04.2021
Delivered new and used automobile and trucks to customers.
Driver & DOT Trainer
Memorial Blood Center
St. Paul , MN
05.2009 - 07.2015
Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Participated in training sessions regarding safe driving practices and defensive driving techniques.
Provided excellent customer service by responding promptly to customer inquiries and complaints.
Determined most expedient trip by mapping out driving routes ahead of time.
Manger
Super America / Speedway
St. Paul , MN
09.2004 - 05.2009
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Provided leadership during times of organizational change or crisis situations.
Ensured compliance with all applicable laws, regulations, industry standards.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Conducted performance reviews for team members.
Enforced customer service standards and resolved customer problems to uphold quality service.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Managed inventory levels to meet demand without overstocking, reducing waste.
Directed recruitment, hiring, and training of new staff members.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Recruited and hired qualified candidates to fill open positions.
Monitored staff performance and addressed issues.
Bar & Restaurant Manager
Parkside Lounge
St.Paul, MN
07.1989 - 08.2004
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Conducted performance reviews for team members.
Coached, mentored and trained team members in order to improve their job performance.
Enforced customer service standards and resolved customer problems to uphold quality service.
Directed recruitment, hiring, and training of new staff members.
Monitored staff performance and addressed issues.
Recruited and hired qualified candidates to fill open positions.
Trained employees on additional job positions to maintain coverage of roles.
Driver Sales Representative
Mark VII Distributors
Saint Paul, MN
03.1984 - 06.1989
Adhered to all safety regulations while driving and loading and unloading products.
Maintained accurate records of deliveries, including invoices, payments and inventory.
Developed relationships with customers to ensure repeat business.
Participated in driver safety meetings and training sessions.
Reported any mechanical issues with delivery vehicles promptly to supervisor for repair or replacement.
Provided excellent customer service by responding promptly to customer inquiries.
Delivered products to customers in a timely and safe manner.
Conducted regular maintenance checks on vehicles, such as checking fluid levels and tire pressure.
Assisted in loading and unloading goods from delivery vehicles when necessary.
Verified accuracy of orders prior to delivering them to customers.
Monitored stock levels of product inventories at each location visited.
Provided excellent customer service by responding promptly to inquiries or complaints.
Deputy Sheriff Part Time
Ramsey County Sheriff's Office
Little Canada , MN
08.1974 - 12.1981
Participated in continuing education courses related to law enforcement practices.
Assisted in the organization and implementation of community outreach programs to raise awareness about public safety.
Interacted with citizens in a professional manner during routine patrols or while responding to calls for service.
Performed administrative tasks such as completing paperwork, filing documents.
Patrolled assigned areas to detect suspicious activity and enforce laws and regulations.
Prepared detailed written reports documenting incident information and investigative activities.
Adhered to departmental policies and procedures while performing job duties.
Developed relationships with members of the community through participation in various events or activities.
Ensured that equipment was properly maintained and operational before each shift.
Conducted traffic stops, issued citations, and made arrests when necessary.
Arrested and transported suspects or prisoners to jail or court to maintain custody.
Served warrants, subpoenas, and summonses, encouraging adherence to legal proceedings.
Responded to radio messages or telephone instructions to appear at scenes of disorder or crime.
Partnered with team members to implement service initiatives and achieve team objectives.
Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
Education
High School Diploma -
Cretin
Saint Paul, MN
06-1971
Skills
Verbal Communication
Customer Relations
Interpersonal Communication
Conflict Resolution
Project Planning
Problem Resolution
Leadership
Affiliations
Enjoys Golf
Enjoys all Sports
Accomplishments
Superior Cadet ROTC
Superior Customer Service Manager of the Quarter Speedway Super America