Thomas Schmidt
Oshkosh
Summary
Aspiring Social Media Manager with a proactive approach to learning and problem-solving, along with experience in the IT Sector. Experienced in collaborating on projects that require analyzing complex scenarios and implementing innovative solutions. Possesses strong analytical skills, attention to detail and a passion for leveraging technology to enhance communication and engagement. Eager to apply these skills to drive social media strategies and optimize brand presence.
Overview
1
1
year of professional experience
Work History
Digital Library Intern
Fox Valley Technical College
Appleton
02.2025 - 05.2025
- Assisted in maintaining and updating digital library platforms and databases to ensure easy access to resources.
- Organized and updated metadata for digital assets, making it easy for efficient retrieval.
- Participated in digitization efforts by scanning, converting and archiving physical materials into the digital repository.
Marketing and Sales Intern
EAA
Oshkosh
06.2024 - 08.2024
- Resolved customer inquiries via email and phone calls, consistently delivering prompt and precise information that boosted customer satisfaction and loyalty.
- Assisted customers with product and service issues.
- Improved and expedited returns, exchanges, and refunds, boosting process efficiency and increasing customer satisfaction.
- Updated customer account information in the company's database, ensuring data accuracy and supporting effective customer relationship management.
- Collaborated with various departments to resolve customer issues, significantly reducing resolution times and boosting customer satisfaction ratings.
- Participated in training sessions and team meetings to enhance skills in community management and platform optimization.
Education
Associate of Applied Science - Information Technology
Fox Valley Technical College
Appleton, WI05.2025
Associate of Applied Science - Digital Marketing
Fox Valley Technical College
Appleton, WI05.2025
Skills
- Digital marketing
- Social media management
- Customer service
- Project management
- Search engine optimization
- Responsive web design
Affiliations
- FVTC Dean's list
- DECA
- AITP (Association of Information Technology Professionals)
Timeline
Digital Library Intern
Fox Valley Technical College
02.2025 - 05.2025
Marketing and Sales Intern
EAA
06.2024 - 08.2024
Associate of Applied Science - Information Technology
Fox Valley Technical College
Associate of Applied Science - Digital Marketing
Fox Valley Technical College
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