Thomas Schmiegel
Bensalem,PA
Summary
Experienced in providing high-level consulting services that drive business transformation, with a strong focus on product management. Utilizes strategic insights and detailed analysis to support client objectives and implement effective solutions. Demonstrates a solid understanding of managing client relationships and delivering measurable results, ensuring alignment between product development and client needs.
Overview
7
7
years of professional experience
Work History
Business Processes Senior Consultant
SAP AMERICA INC.
04.2019 - 04.2024
- Delivered a transformative implementation of SAP’s Process Automation Toolset (PAT) at Phillips 66, automating order processing and billing, resulting in significant operational efficiencies for a $115 billion company
- Enhanced the PAT product, rebranded as PATi, by driving innovative feature development, which improved user adoption rates and satisfaction among Phillips 66 teams
- Tailored business processes to fit client needs, successfully customizing the standard software solution, which led to a 30% reduction in processing time for key operations
- Facilitated clear communication between functional teams and the development team, ensuring accurate implementation of technical modifications that met client expectations
- Led a cross-functional rack automation team that expanded from 10 to 30 members post-implementation, positively impacting over 13,000 employees across North America and international locations
- Trained 20 Phillips 66 employees on software features and operational impacts, resulting in a 25% increase in team efficiency
- Directed the identification and execution of over 500 test scripts across multiple cycles, achieving a 100% pass rate during final validation, which ensured a smooth deployment
- Pioneered client PAT documentation workflows that streamlined deployment processes, cutting time-to-launch by 20%
- Secured consulting engagements with multi-billion-dollar clients, including CHS, contributing to revenue growth and enhanced client relationships
- Demonstrated pre-sales success by presenting the RFNO solution to Suncor, leading to a contract valued at approximately $2 million, contributing to an average ERP transformation revenue of $5 million across similar projects
- Provided comprehensive RFNO & PAT consultancy services to Suncor, optimizing their operational framework in the downstream oil and gas sector, and contributing to a reported 15% increase in operational efficiency
- Managed key client accounts, aligning solutions with their evolving needs, which fostered long-term partnerships and positioned the company for future business opportunities
SAP Analyst
IMPLICO INC.
06.2017 - 04.2019
- Implemented SAP's Retail Fuel Network Operations (RFNO) solution at Andeavor (now part of Marathon Petroleum), resulting in a 20% improvement in operational efficiency within the first year
- Collaborated with client leadership to create tailored solutions that aligned with business objectives, leading to a 30% increase in project satisfaction ratings
- Executed the identification and testing of over 200 scripts across three test cycles, achieving flawless functionality of the deployed solutions
- Developed comprehensive documentation of the RFNO solution, enhancing user training and understanding, which led to a 40% reduction in support queries post-implementation
- Designed a flowchart that illustrated daily file processing through the RFNO solution, significantly improving employee training efficiency and effectiveness
Education
B.S. - Business Administration (Major: Supply Chain Management)
Shippensburg University
Shippensburg, PA05.2017
Skills
- SAP Software Expertise
- Process Automation Toolset
- Fiori Ticket Workbench
- Retail Fuel Network Operations
- Solution Manager
- ABAP programming
- Quality Assurance
- HP Quality Center
- Documentation
- Microsoft Office Suite
- Customer Relationship Management
- Product Development
- Project Management
Timeline
Business Processes Senior Consultant
SAP AMERICA INC.
04.2019 - 04.2024
SAP Analyst
IMPLICO INC.
06.2017 - 04.2019
B.S. - Business Administration (Major: Supply Chain Management)
Shippensburg University
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