THOMAS SCHOLL
Austin,TX
Summary
Dedicated climbing and fitness industry professional with a history of effective and caring leadership. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
General Manager
Bouldering Project
Austin, TX
09.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction at both the Westgate and Springdale locations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Planned and executed large scale events with over 1,500 participants and revenue exceeding $45k.
Assistant General Manager
Bouldering Project
Austin, TX
02.2023 - 09.2023
- Alongside General Manager, led the Manager team of Bouldering Project's Springdale location to meet company goals and initiatives.
- Increased member satisfaction and engagement by addressing and resolving concerns in a timely manner.
- Planned and executed Austin's first bouldering league, resulting in over 150 participants.
Operations Manager
Bouldering Project
Austin, TX
06.2021 - 02.2023
- Hired, trained and managed Operations team of 20+ employees at Bouldering Project's Springdale location.
- Collaborated with other department managers to ensure effective communication with Operations team, leading to enhanced community service.
- Oversaw retail purchasing strategy to maximize profit margin and reduce inventory waste.
Operations Manager
The Spot
Boulder, CO
02.2021 - 06.2021
- Hired, trained and managed operations staff at four Spot locations across the Denver metro area.
- Enhanced member satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Assistant Director of Operations
EVO Rock + Fitness
Louisville, CO
03.2018 - 08.2020
- Onboarded and hired all employees company wide.
- Managed a team with 5 direct reports and 100+ indirect reports.
- Assist DOO and GM with business development, including financial and developmental strategy.
Shift Supervisor
EVO Rock + Fitness
Louisville, CO
01.2017 - 02.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Climbing Instructor
Austin Rock Gym
Austin, TX
01.2015 - 01.2017
- Collaborated with fellow instructors to create innovative programs for skill development and progression.
- Elevated brand reputation by consistently delivering top-notch instruction that led to positive customer reviews and referrals.
- Improved client safety awareness through comprehensive instruction on equipment use and best practices.
Education
Bachelor of Arts - Geography
Texas State University
San Marcos, TX12-2015
Skills
- Budget management
- Financial reporting
- Event planning
- Employee training
- Performance management
- Leadership and team building
- Project management
Timeline
General Manager
Bouldering Project
09.2023 - Current
Assistant General Manager
Bouldering Project
02.2023 - 09.2023
Operations Manager
Bouldering Project
06.2021 - 02.2023
Operations Manager
The Spot
02.2021 - 06.2021
Assistant Director of Operations
EVO Rock + Fitness
03.2018 - 08.2020
Shift Supervisor
EVO Rock + Fitness
01.2017 - 02.2018
Climbing Instructor
Austin Rock Gym
01.2015 - 01.2017
Bachelor of Arts - Geography
Texas State University
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