Summary
Work History
Education
Skills
Timeline
Generic

Thomas Schwartz

Tampa,FL

Summary

Experienced Sales Specialist with a successful background at Elizabeth Handyman LLC. Strong in building relationships and sales, consistently exceeding monthly quotas and growing customer bases through effective lead generation. Combines excellent interpersonal communication skills with strategic negotiation tactics, resulting in high customer satisfaction and contributing to team achievements.

Work History

Sales Specialist

Elizabeth Handyman LLC.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
  • Expanded customer base with targeted prospecting and lead generation efforts.
  • Coached junior sales team members on best practices, contributing to their professional development and overall success.

D2D SALES REP.

ADT Security American District Telegraph
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Contributed to team sales goals by upselling products and services to customers.
  • Collected, arranged, and input information into database system.
  • Streamlined office procedures for handling constituent inquiries, significantly reducing response time.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.

Education

GED - General Education

Columbia Basin College
Pasco, WA
04.1993

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling
  • Sales expertise
  • Sales presentations
  • Cold calling
  • Performance tracking
  • Telemarketing expertise
  • Relationship selling
  • Call center operations
  • Objection handling
  • Inquiry handling
  • Closing techniques
  • Influencing skills
  • Complaint resolution
  • Needs assessment
  • Deal structuring
  • Product recommendation
  • Product and service knowledge
  • Customer service
  • Interpersonal communication skills
  • Complex Problem-solving
  • Customer relations
  • Lead generation
  • Negotiation tactics

Timeline

Sales Specialist

Elizabeth Handyman LLC.

D2D SALES REP.

ADT Security American District Telegraph

GED - General Education

Columbia Basin College

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Thomas Schwartz