Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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THOMAS SCOGGINS

Round Rock,TX

Summary

Experienced customer service supervisor with a 20-year proven track record in various sales supervisor roles. Mentors team members to consistently deliver exceptional service, foster a positive work environment, and promote effective communication. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Skilled in inventory management, demand forecasting, and account servicing. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Resilient and flexible in addressing customer issues, consistently exceeding company objectives with a forward-thinking, tenacious strategic approach centered on driving sales.

Overview

20
20
years of professional experience

Work History

Customer Sales Representative

Spectrum Business Sales
10.2004 - 08.2024


  • Established strong relationships with internal departments such as engineering, sales, marketing, finance and human resources to facilitate seamless integration of their efforts into overall project success strategies.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Developed strong product knowledge to effectively answer customer inquiries and address concerns, resulting in higher sales figures.
  • Collaborated with team members to devise strategies for achieving sales targets and improving overall route performance.
  • Worked closely with sales teams to develop tailored collateral that addressed customer pain points effectively.
  • Utilized data analysis techniques to identify trends and opportunities for increased sales performance within the parts department.
  • Provided exceptional customer service while consistently meeting or exceeding sales goals set by management.
  • Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
  • Implemented an efficient system for tracking daily sales data, providing valuable insights for informed decision-making processes regarding promotions or specials.



Supervisor - Customer Services

Spectrum
06.2004 - 08.2024
  • Led, supervised, and managed an award-winning team of 20 direct reports and over 250 employees in a high-volume call center environment.
  • Fostered an environment focused on internal success and continually exceeding metrics and standards. Monitored 25+ simultaneous team-based chat room environments.
  • Systematically tracked performance metrics across local, state, and national dashboards, delivering tools and strategies to achieve goals.
  • Create, analyze, and recommend changes to staffing projections, employee metrics, KPIs, and performance.
  • Consistently met and exceeded metrics set by leadership and management, resulting in a highly ranked team.
  • Collaborated and created the BRIDGE program, credited with increasing new employee morale and retention during the first six months of employment.
  • Served as the Austin-site Ambassador for the "Step-Up Program," serving as a benchmark for other national sites. Mentored and supported members of other teams nationwide, as needed.

Education

Criminal Justice - Criminal Justice

Texas State Trooper
Austin, TX
06.1990

Skills

Salesmanship

Performance Tracking

Cross-selling strategies

Cross-Functional Collaboration

CRM software expertise

Payment Processing

Up-selling capabilities

Goal-oriented mindset

Micro-strategizing

Excellent Communication

Accomplishments


  • 2020 Billing Supervisor of the Year.
  • Numerous Top Team Awards.
  • Over 10 years direct and in-direct customer service experience.

Timeline

Customer Sales Representative

Spectrum Business Sales
10.2004 - 08.2024

Supervisor - Customer Services

Spectrum
06.2004 - 08.2024

Criminal Justice - Criminal Justice

Texas State Trooper

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THOMAS SCOGGINS