Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Selbitschka

Hastings,MN

Summary

Dynamic IT Service Desk Specialist with a proven track record at the United States Postal Service, excelling in problem-solving and user support. Adept at password management and technical documentation, I consistently deliver timely resolutions while enhancing customer satisfaction. Ability to navigate complex issues and drive efficient solutions.

Overview

26
26
years of professional experience

Work History

Sales Associate

Walmart
Hastings, MN
02.2024 - 05.2025
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Bagged or packaged purchases and wrapped gifts.
  • Answered incoming telephone calls to provide store, products and services information.
  • Greeted customers to determine wants or needs.
  • Processed credit card transactions quickly and securely.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Handled returns and exchanges according to company policies.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

IT Service Desk Technician

United States Postal Service, USPS
Eagan, MN
03.1999 - 03.2020
  • Resolved various technical issues for customers via email, live chat, and telephone.
  • Documented customer interactions and resolutions in ticketing system for future reference.
  • Guided customers through step-by-step solutions clearly and concisely.
  • Monitored support tickets, prioritizing responses based on urgency and impact.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Walked customers through common phone hardware and software configurations.
  • Escalated complex issues to senior technical staff for proper resolution follow-through.
  • Recorded all help desk activities including inquiries, resolutions, and system configurations.

IT Service Desk Specialist SR

United States Postal Service, USPS
Eagan, MN
02.1999 - 02.2012
  • Fielded calls from field service engineers, researching and routing issues to meet customer needs.
  • Resolved software and hardware inquiries on initial contact using knowledge base and troubleshooting skills.
  • Documented solutions in ticketing system, alerting team members of new service solutions.
  • Referred major hardware or software problems to vendors for specialized support.
  • Maintained current knowledge base of frequently asked questions for efficient problem resolution.
  • Documented all service desk activities per established procedures and protocols.
  • Ensured timely resolution of customer inquiries while prioritizing satisfaction.

Education

Some College (No Degree) - Computer Progamming And Operations

Minnesota School of Business
Minneapolis, MN

Skills

  • Password management
  • Problem solving and resolution
  • Information protection
  • Call and incident tracking
  • Technical documentation
  • Written communication
  • User support

Timeline

Sales Associate

Walmart
02.2024 - 05.2025

IT Service Desk Technician

United States Postal Service, USPS
03.1999 - 03.2020

IT Service Desk Specialist SR

United States Postal Service, USPS
02.1999 - 02.2012

Some College (No Degree) - Computer Progamming And Operations

Minnesota School of Business

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