Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Timeline
Thomas Sell

Thomas Sell

Wichita,KS

Summary

Proven leader in business management and customer relations, I significantly enhanced customer satisfaction and financial growth at Fashion2you. Leveraging strategic planning and marketing acumen, I fostered strong client relationships and achieved notable revenue increases. My tenure at Lumber Liquidators showcased my ability to drive sales leadership and team collaboration, elevating store performance and community engagement. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Owner

Fashion2you
08.2016 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Store Manager

Lumber Liquidators
06.2010 - 02.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.

Education

High School Diploma -

Santiam Junior/Senior High School, Mill City, OR
05.2005

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Business Management
  • Marketing
  • Strategic Planning
  • Sales Leadership
  • Customer Service

Accomplishments

  • Achieved Monthly Sales goals through effectively helping Maintain proper inventory leves and great customer service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved employee performances which led to higher moral in the store.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternshipContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CulturePersonal development programs

Timeline

Owner - Fashion2you
08.2016 - Current
Store Manager - Lumber Liquidators
06.2010 - 02.2017
Santiam Junior/Senior High School - High School Diploma,

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Thomas Sell